Fiverr Support BS

Want to know if anyone else has gotten the same response from fiverr or has dealt with their support.

using my personal account (not marketing related) I messages a few members on fiverr about a gig, I wake to find my account was disabled no warning, just go an email saying I was disabled for spam.

I make another account and contact support, they reply that they cannot give me any information as to the reason why the account was banned, or any specifics, they just reply with generic messages such as

We define spam on Fiverr as a messaging activity that is unwanted, repeatedly occurring, and disruptive to the experience of recipients. Contacting other users with unsolicited offers, suggestions, phishing, malware, or anything unrelated to their Gigs or orders is prohibited.

Or they reply with something similar to above, but they will not confirm the exact reason.

Then somehow they say I have previous TOS violations, yet will not give any specifics on those "other violations" they accused me of, they keep changing support reps.

I finally said I need a supervisor I want a confirmation of what violation I did of fiverr's TOS to not get a warning, and the "supervisor" reply's with and she says that they are not able to speak on the matter for which I was banned, and then copy and pastes the spam message from above and that my disabled account has been reviewed multiple times and then says having multiple accounts in against fiverr TOS and banned my new account I create to contact support.

What a circle jerk fiverr is, they cannot give me any type of reason/specific/confirmation of the TOS I violated yet they banned my account(s).

Has anyone dealt with something similar and recevied similar replies, as they are generic? Why wont they be specific as to the reasons?

Did you shared your email or any other contact info on the messages? Because this is against fiverr tos, how many messages did you sended?

What kind of message did you send to the sellers.

pocketttt said:

Did you shared your email or any other contact info on the messages? Because this is against fiverr tos, how many messages did you sended?

Click to expand...

No I did not, maybe like 10 messages, over the course of an hour.

GTC said:

What kind of message did you send to the sellers.

Click to expand...

Yeah, so I messaged sellers about services outside of there offered gig but still inline with what they were doing, example would be if they were doing modeling ask if they would model a product instead.

I guess my question is I know I can get labeled for spamming, makes sense after reading through fiverrs TOS, although whats with the not confirming the causes and acting like its a secret lol.

Just forget Fiverr and move on. You won't regret it. Silly place.