ok on sept 9th i ordered a new psu for my wifes new pc it arrived on sept 15th. now after it arrived i realized i had ordered an under powered psu. ebuyer rules state - returns must be within 14 days , but as many of you no here i suffer with lower back spinal discs problems, and some times i cant get out so - i phoned ebuyer last Friday once i was back on my feet and explain ide been unable to get to the post office to return the psu and yes im 3 weeks late but im hoping they will take into consideration my back problem, my first reply back from ebuyer said being penalized for being un able to get out was like a red flag to a bull , so i replied and thanked them for there sympathetic view to my being 3 weeks late and rather than be seen as a decent company to do the right thing - they quoted fcking rules in stead i politely told them - my next step was trading standards . between last Friday and today waiting to here back from ebuyer i also emailed the company that make the psu and i told them how ebuyer where being a little over stubborn with there product - i told them all i wanted to do was return it, pay the difference for the same brand but higher wattage psu which it seems ebuyer wouldnt do. today i got a reply from the psu company OCZ Hey, result - i have to pay to send it back - but there gonna do the psu upgrade from 500w-600w free that should have cost an extra 30 pounds .... fck ebuyer and good on the psu maker to do the right thing., RESULT.