Alphabet
Junior Member
- Dec 25, 2011
- 170
- 86
I had a VPN/hosting that I did not need as most of the IPs I bought with their VPS were all blacklisted for what I needed (was just making a few IG accounts). Not a big deal, I got a big discount on my first month so I didn't care. I considered it a loss and I put in a cancellation request on their website portal. It gave the confirmation that I put in a cancellation and I figured I was done and I would not be charged the coming month. I had ordered another hosting service through them through paypal and I cancelled my billing agreement on the paypal website because I absolutely hate auto-renew subscriptions, completely forgetting that I had used my card for the VPS. I think this mistake gave me a false sense of security.
I saw some emails from them and just quickly opened it and closed it thinking it was just a brief confirmation that I had cancelled my account. I think my mind looks for links to click in these kinds of emails to ensure cancellation and when I saw none I quickly moved on. Turns out had I read it better, you have to log back into your client portal, go to the ticket that was created, and then basically copy and paste some text confirming you wanted the service cancelled. Failure to do this would result in still being billed. Again, completely my fault for not reading it. I am just so use to how other vendors work when cancelling services that I did not expect this.
1-2 weeks later and I see a few charges adding up to around $60 on my account from them. I put in a ticket the same day the charges happened wondering what was up as at the time I did not realize there was more to the cancellation. Most businesses send you an invoice a few days prior letting you know you're about to be charged but they did not do this which is unfortunate because it would have prevented this entire thing. Looking in my communication settings on their client portal, it shows they have the feature to receive emails for "created invoices" but it's turned off by default.
I point the blame at myself but I caught my error the exact day my service renewed and have not even touched the service since I thought I cancelled it. Because it was such an honest mistake I do feel a little salty over not getting a refund because that $60 hits me hard, but I accept the fact that had I read it better this would not have happened. I did get a $50 credit but as of right now I have zero use for it so it feels like the money is gone. Ah well lesson learned. I can't be the only one his has happened to so my point in all of this is don't make my same dumbass mistake and read these things better.
I saw some emails from them and just quickly opened it and closed it thinking it was just a brief confirmation that I had cancelled my account. I think my mind looks for links to click in these kinds of emails to ensure cancellation and when I saw none I quickly moved on. Turns out had I read it better, you have to log back into your client portal, go to the ticket that was created, and then basically copy and paste some text confirming you wanted the service cancelled. Failure to do this would result in still being billed. Again, completely my fault for not reading it. I am just so use to how other vendors work when cancelling services that I did not expect this.
1-2 weeks later and I see a few charges adding up to around $60 on my account from them. I put in a ticket the same day the charges happened wondering what was up as at the time I did not realize there was more to the cancellation. Most businesses send you an invoice a few days prior letting you know you're about to be charged but they did not do this which is unfortunate because it would have prevented this entire thing. Looking in my communication settings on their client portal, it shows they have the feature to receive emails for "created invoices" but it's turned off by default.
I point the blame at myself but I caught my error the exact day my service renewed and have not even touched the service since I thought I cancelled it. Because it was such an honest mistake I do feel a little salty over not getting a refund because that $60 hits me hard, but I accept the fact that had I read it better this would not have happened. I did get a $50 credit but as of right now I have zero use for it so it feels like the money is gone. Ah well lesson learned. I can't be the only one his has happened to so my point in all of this is don't make my same dumbass mistake and read these things better.
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