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Dispute on eBay

Discussion in 'Ebay' started by thedon23, Apr 24, 2012.

  1. thedon23

    thedon23 Elite Member

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    Just had my first dispute as a seller on eBay, and wanted to get some feedback from you guys.

    Sold some perfume, but accidentally sent the wrong one to the buyer. Anyways, they filed a dispute and PayPal, and I refunded them just now. I also sent them a note saying that they could keep the item I had sent for free (just as a gift since I had messed up).

    I think I got lucky this time, cause I had a look through the buyers purchases and it seems like she never leaves feedback.

    Anyways, have I gone about this the right way? Anything else I should do? After refunding her, shortly after I received an email saying that she had "closed this dispute".
     
  2. thedon23

    thedon23 Elite Member

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    Bump :)
     
  3. samy999

    samy999 Junior Member

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    You made a genuine mistake so as an ebayer you went out your way to let them keep the perfume for free which is good as if it was me I would have just asked them to return the item back and I'd cover their postage charges and given them £5 by paypal or something alternative. But yeah that's good she hasn't left negative feedback, theirs no reason why she should since you gave her a free perfume.

    But yeah just be careful when you pack and post your items.
     
  4. shaddelick

    shaddelick Regular Member

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    i think it was a good move. What i would have done differently is told them that they can keep the perfume as long in return for good feedback. I think that is a very fair thing to ask for, and so should your customer
     
  5. Scripteen

    Scripteen Elite Member

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    That was a good decision to give a freebie. Paypal automatically closes the dispute when refund is made so it wasn't the client closing it.
     
  6. thedon23

    thedon23 Elite Member

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    Thanks guys :) I think the important thing was that I showed them I made an effort to fix the mistake. I think I also lucked out, because like I said, it seems like this eBayer never leaves feedback. Even if s/he he does, I'll just cross my fingers that it's neutral feedback.

    Thanks again!
     
  7. anatho

    anatho Elite Member

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    eBay became a nuisance when they decided that sellers only can leave postive feedback for buyers. This allows buyers to do what they want. Normally, if I make such a little mistake (you just sent the wrong item, which can happen) and then refund the buyer AND let him keep the wrong item for free, and I still have to live in fear that buyer might leave neg. feedback, I had to ask myself if I will continue to sell on and give my money (fees) to such a marketplace .....
     
  8. tizzem

    tizzem Newbie

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    fukk egay
     
  9. -ReX-

    -ReX- Power Member

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    Point of that spam?

    Ontopic, as long as you resolve it properly like you did, you should be ok.
     
  10. chochoney

    chochoney Newbie

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    i think she has no reason to neg u
     
  11. kvmcable

    kvmcable Supreme Member

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    Don't sweat the neg as it probably won't happen. Even if it does happen you have an option to request a revision.
     
  12. bigwallace

    bigwallace Newbie

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    Yeah you handled it fine. If she does leave neg feedback just get her contact info and call her on the phone. My experience with neg feedback is if I get the person on the phone 9 times out of 10 they will remove the feedback.
     
  13. catonkeyboard

    catonkeyboard Regular Member

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    Its hard to win against a buyer paypal always sides with them