Dispute on eBay

[thedon23]

Just had my first dispute as a seller on eBay, and wanted to get some feedback from you guys.

Sold some perfume, but accidentally sent the wrong one to the buyer. Anyways, they filed a dispute and PayPal, and I refunded them just now. I also sent them a note saying that they could keep the item I had sent for free (just as a gift since I had messed up).

I think I got lucky this time, cause I had a look through the buyers purchases and it seems like she never leaves feedback.

Anyways, have I gone about this the right way? Anything else I should do? After refunding her, shortly after I received an email saying that she had "closed this dispute".

 

[thedon23]

Bump

 

[samy999]

 

[shaddelick]

i think it was a good move. What i would have done differently is told them that they can keep the perfume as long in return for good feedback. I think that is a very fair thing to ask for, and so should your customer

 

[Scripteen]

That was a good decision to give a freebie. Paypal automatically closes the dispute when refund is made so it wasn't the client closing it.

 

[thedon23]

 

[anatho]

eBay became a nuisance when they decided that sellers only can leave postive feedback for buyers. This allows buyers to do what they want. Normally, if I make such a little mistake (you just sent the wrong item, which can happen) and then refund the buyer AND let him keep the wrong item for free, and I still have to live in fear that buyer might leave neg. feedback, I had to ask myself if I will continue to sell on and give my money (fees) to such a marketplace .....

 

[tizzem]

fukk egay

 

[-ReX-]

fukk egay

Point of that spam?

Ontopic, as long as you resolve it properly like you did, you should be ok.

 

[chochoney]

i think she has no reason to neg u

 

[kvmcable]

Don't sweat the neg as it probably won't happen. Even if it does happen you have an option to request a revision.

 

[bigwallace]

Yeah you handled it fine. If she does leave neg feedback just get her contact info and call her on the phone. My experience with neg feedback is if I get the person on the phone 9 times out of 10 they will remove the feedback.

 

[catonkeyboard]

Its hard to win against a buyer paypal always sides with them