Call Center: Subscription Support Services.

RonyKing247

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I want to ask if anyone run call center here, and if they run subscription support services in their center.

Anticipate and appreciate responses.
 
I looked into it when I was working for one.
Seemed like you have to network a lot with business owners in order to land a contract.
 
I looked into it when I was working for one.
Seemed like you have to network a lot with business owners in order to land a contract.

Oh i see!
But do you have a way to help network with business owners on this?
 
Oh i see!
But do you have a way to help network with business owners on this?

Take my advice with a grain of salt, as I'm not an expert in this.

I would grow my LinkedIn profile, start sharing content about my call center and what I can do.

Joim small business groups in your target area and start adding value (comment on posts, offer advice, start threads about how they handle customer service)

It may take a while, but it could work.
 
I did own a call center 4 years ago with a friend,
It was good business but I had to sell my shares to my friend after 2 years due to some problems (That's why I don't recommend starting this business if you're not the only owner, many things can go south very easily especially when it comes to new clients and administrative decisions).

We started the project with 3 companies by selling products to potential costumers in many countries,
After some time we got a contract from a telecom company to manage support requests (Phone, Tickets, Emails & Live chat),
In our case, the contract was per seat, so the company pay us by the number of operators we hire,
And they will give you a daily objective to reach by each seat (X number of calls to be answered / X tickets to be answered...),
At the end of each month, we calculate the work and get a bonus if we reach the objectives & other bonuses if we over-deliver.

You should also give bonuses to the team by objectives & over-deliver bonuses so you can reach the target at the end of the month.

The problem with this business is you should be ready to expend very quickly if you start getting contracts,
Also, you should have a good and planned system for bonuses...
+ you should have a good recruiter to spot and get the best candidates (We were doing this by ourselves but after some time we hired an HR to do this and contact people from other call centers to come work for us for better benefits).

For the contracts, you should contact any potential clients even if they're using another call center, you could offer better service and competitive pricing.
As mentioned before, you should have a good looking website with all the info and social profiles, and you should have a good working space (Some costumers will send someone to check the workspace and check the hiring process...).
 
I did own a call center 4 years ago with a friend,
It was good business but I had to sell my shares to my friend after 2 years due to some problems (That's why I don't recommend starting this business if you're not the only owner, many things can go south very easily especially when it comes to new clients and administrative decisions).

We started the project with 3 companies by selling products to potential costumers in many countries,
After some time we got a contract from a telecom company to manage support requests (Phone, Tickets, Emails & Live chat),
In our case, the contract was per seat, so the company pay us by the number of operators we hire,
And they will give you a daily objective to reach by each seat (X number of calls to be answered / X tickets to be answered...),
At the end of each month, we calculate the work and get a bonus if we reach the objectives & other bonuses if we over-deliver.

You should also give bonuses to the team by objectives & over-deliver bonuses so you can reach the target at the end of the month.

The problem with this business is you should be ready to expend very quickly if you start getting contracts,
Also, you should have a good and planned system for bonuses...
+ you should have a good recruiter to spot and get the best candidates (We were doing this by ourselves but after some time we hired an HR to do this and contact people from other call centers to come work for us for better benefits).

For the contracts, you should contact any potential clients even if they're using another call center, you could offer better service and competitive pricing.
As mentioned before, you should have a good looking website with all the info and social profiles, and you should have a good working space (Some costumers will send someone to check the workspace and check the hiring process...).
interesting, what are some popular softwares to set this business up , I have seen people charging dollar per quick call as like answering service up to x amount of dollars per month for x amount of minutes
 
interesting, what are some popular softwares to set this business up , I have seen people charging dollar per quick call as like answering service up to x amount of dollars per month for x amount of minutes

If you're talking about the software to make the calls, we were working with the client's software,
& I did develop an in-house management system for the team and the bonuses that interact with the calling software via an API.

For calling, there are many softwares, some are opensource some are paid based on multiple criteria, just do a google search and you'll find plenty.
I can't really recommend anything since our clients used in-house calling softwares to keep track of everything and to also prevent frauds...
 
Take my advice with a grain of salt, as I'm not an expert in this.

I would grow my LinkedIn profile, start sharing content about my call center and what I can do.

Joim small business groups in your target area and start adding value (comment on posts, offer advice, start threads about how they handle customer service)

It may take a while, but it could work.

Alright.
Many thanks.
 
Take my advice with a grain of salt, as I'm not an expert in this.

I would grow my LinkedIn profile, start sharing content about my call center and what I can do.

Joim small business groups in your target area and start adding value (comment on posts, offer advice, start threads about how they handle customer service)

It may take a while, but it could work.
Is there any other way to maximise sales in term of leads for call center Industry. Please let me know.
 
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