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Call Center Outsourcing

Discussion in 'Offline Marketing' started by mrtick, Nov 22, 2011.

  1. mrtick

    mrtick Registered Member

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    Hey guys do any of you have any suggestions about outsourcing inbound calls? i believe that it would be more efficient and cost effective. I'd also appriciate any referrals to companies that do good work.
     
  2. l0goz

    l0goz Jr. VIP Jr. VIP Premium Member

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    explain urself. what is it exactly that u want to do? I come from a call centre environment and I know how business works in this field.

    I want to give you a rought idea and would work best when outsourcing with a call center.
     
  3. flamon18

    flamon18 Newbie

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    l0goz....

    Is outsourcing Local SEO telesales a good idea in our opinion? Thanks.
     
  4. l0goz

    l0goz Jr. VIP Jr. VIP Premium Member

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    yes it is as long your sales pitch is good. Ive worked for 411.ca which is the same people from YellowPages. They had a strong sales pitch for offering online seo and exposure. Only worked if I was aggresive to, but it is because we were talking to business owners. They dont want to have their time wasted.
     
  5. chrispriyeshb

    chrispriyeshb Registered Member

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    Could help you in this.
    3 Years of exp in outsourcing, bpo stuff..
    give me few more details and i can help you out.

    ping me up :)
     
  6. Paranoid Android

    Paranoid Android Jr. VIP Jr. VIP Premium Member

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    you offering or looking for work?
     
  7. extremeboy

    extremeboy Jr. VIP Jr. VIP

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    yes want to know?:rolleyes:

    offering or want calling worker?
     
  8. mrtick

    mrtick Registered Member

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    What I'm thinking about is having a "front line" telesales organization that roots out the "tire kickers". I'm dealing with US consumers and I'm thinking that I should have about 40K+ calls coming in monthly @ 3-5 minutes per call.

    I know how call centers work. I've ran a few, but that's me being in direct management.
     
  9. hardybents

    hardybents Regular Member

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    IF you know how call centers work, why would you want to base your incoming call switch overseas? OVerseas IMO, only works for funneling leads in mass. If someone is interested enough to call in, why do you want to throw them overseas, where it will fail. The only way overseas works is either the lead gen process, or where the caller has no choice but to bend over and accept it (airlines, tech support etc)
    These are hot prospects, you should be managing your money and control your environment...go cheap - get sheet.
     
  10. mrtick

    mrtick Registered Member

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    Yea, no, I wasn't thinking about basing the call center overseas. I want one here. I just didn't know if anyone on the forum has had any experience with any in the US and can tell me who's good and who's shabby.
     
  11. hardybents

    hardybents Regular Member

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    do it yourself. you will pay $21-25 per hour here for any decent one. You can hire great workers for 0 for a week, then minimum wage for 2 weeks. Call it unpaid training for a week, they must prove themselves for 2 weeks, then pay them 10-12 per hour, with bonuses. This way you hedge your shit employees and end up paying about 6-6.5 per hour for the first month. Get a dump of a place to get you going, put up folding tables if budgeting is an issue. Your upfront investment will not be that much.
    This is how I got started 20 years ago. I would buy computers, and return them 25 days later at the big box stores, kept that going for about 4 months until I was off and running. Manage it yourself, dont let others do it. If you cant manage it yourself dont do it at all, as no one will have a vested interest more than you.
     
  12. thatkidkel

    thatkidkel Newbie

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    We provide telephone services to several call centers. I'd be happy to introduce you to several clients or possibly show you our automated solutions.

    Give me a ring at my desk 404 682 2151. I'm generally in the office by 10a.
     
  13. thatkidkel

    thatkidkel Newbie

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    Forgot my company is Altus Carrier Services.
     
  14. maria1234

    maria1234 Newbie

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    I work for a reputed MNC and we outsourced our inbound calling process to Datamatics
    icsBPO and were very impressed by the outcome of the same. They provide a good call centre outsourcing service