@Briorix V. @Easy Ads Shop

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Briorix

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Aug 10, 2021
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  • Proof of Transaction;
  • Proof Of Account Agreement.png
  • Payment Proof.png

  • Summary of Dispute: I asked seller for a specific account, of specific age and country, He proceeds to disappear for 24 hours then comes back and delivers me a Google Ads account (Not of age or country I specified) with a charge back to it (Meaning they broke googles rules by spending money on ads and then after successful payment they charged back via their bank) I told this to the seller and for the past 5 days he's been saying he's going to give me my refund as he (Acknowledges he's in the wrong) 5 days later, he is now saying it was my fault, when I never submitted a campaign to the account.

  • Evidence of the Issue:
  • Proof Of Wrong.pngProof Of Balance.png
  • What you hope to gain from this Dispute Resolution: I simply want my money back

  • (Optional) Additional Information: Here is proof of the account with outstanding charges (While the payments profile is closed) AKA Charge back* outstanding charges.png
 
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  • Link or screenshot proof that the transaction began on BHW. : https://streamable.com/78blin
  • Screenshot proof that you informed the other party of your intention to post a Dispute Resolution thread about them 48 hours beforehand. : https://streamable.com/78blin
  • Screenshot proof that you tried every reasonable form of contact before opening the Dispute Resolution thread. : https://streamable.com/78blin
  • A brief summary of your dispute with the accused (e.g., failure to deliver the product or service) : Proof: https://streamable.com/78blin, I asked seller if they will provide replacement or refund if it gets banned for blackhat activity or anything like that and they said yes. So I bought the account but the account got banned as soon as I tried to ran an ad they said they will guide me as well which they did not.
  • What you need from the accused to consider this resolved. Examples include a refund or a replacement. : Either a full refund or replacement, A fix works as well but if it cant be fixed then I need it replaced.
  • Ensure you check your Dispute Resolution thread daily as you will not receive any alerts for responses in your thread until it goes live.
 
Dispute Request Approved​
Information For The Accused
@Easy Ads Shop - you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resolution section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."
 
this account absolutely fit its description , firstly, secondly, the user banned the account, now the account is banned for bypassing the system, and in this case we have no replacement, since before your actions on the account it was active, I think that I am completely right in this dispute and I don't see the point in wasting time on this
1703224113882.png
 

Attachments

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Easy Ads Shop said:
this account absolutely fit its description , firstly, secondly, the user banned the account, now the account is banned for bypassing the system, and in this case we have no replacement, since before your actions on the account it was active, I think that I am completely right in this dispute and I don't see the point in wasting time on this
View attachment 307978
Click to expand...
the payment profile was closed and fully paid, after the client set up a new payment profile, this warning disappeared
 

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Last edited:
RealApollo said:
  • Link or screenshot proof that the transaction began on BHW. : https://streamable.com/78blin
  • Screenshot proof that you informed the other party of your intention to post a Dispute Resolution thread about them 48 hours beforehand. : https://streamable.com/78blin
  • Screenshot proof that you tried every reasonable form of contact before opening the Dispute Resolution thread. : https://streamable.com/78blin
  • A brief summary of your dispute with the accused (e.g., failure to deliver the product or service) : Proof: https://streamable.com/78blin, I asked seller if they will provide replacement or refund if it gets banned for blackhat activity or anything like that and they said yes. So I bought the account but the account got banned as soon as I tried to ran an ad they said they will guide me as well which they did not.
  • What you need from the accused to consider this resolved. Examples include a refund or a replacement. : Either a full refund or replacement, A fix works as well but if it cant be fixed then I need it replaced.
  • Ensure you check your Dispute Resolution thread daily as you will not receive any alerts for responses in your thread until it goes live.
Click to expand...
We do not have refunds after you have set up an advertisement, we have clear rules for replacement, this does not apply to this case at all
1703224456001.png
 

Attachments

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RealApollo said:
  • Link or screenshot proof that the transaction began on BHW. : https://streamable.com/78blin
  • Screenshot proof that you informed the other party of your intention to post a Dispute Resolution thread about them 48 hours beforehand. : https://streamable.com/78blin
  • Screenshot proof that you tried every reasonable form of contact before opening the Dispute Resolution thread. : https://streamable.com/78blin
  • A brief summary of your dispute with the accused (e.g., failure to deliver the product or service) : Proof: https://streamable.com/78blin, I asked seller if they will provide replacement or refund if it gets banned for blackhat activity or anything like that and they said yes. So I bought the account but the account got banned as soon as I tried to ran an ad they said they will guide me as well which they did not.
  • What you need from the accused to consider this resolved. Examples include a refund or a replacement. : Either a full refund or replacement, A fix works as well but if it cant be fixed then I need it replaced.
  • Ensure you check your Dispute Resolution thread daily as you will not receive any alerts for responses in your thread until it goes live.
Click to expand...
I said that I will transfer the money that was loaded into the account to another account if this one is banned

Community Verified icon
 
I clearly asked you that if it was banned for anything at all such as if I do blackhat ads you will provide replacement, (I do not care what you have written on your thread, because I asked you for another term in DMs). and you said Yes.
You shouldn't have said yes if you didnt agree with me. if you had not said that you will provide replacement i wouldn't have bought it from you. I dont wanna go back and forth over this and will leave the decision to the moderators.
 
RealApollo said:
I clearly asked you that if it was banned for anything at all such as if I do blackhat ads you will provide replacement, (I do not care what you have written on your thread, because I asked you for another term in DMs). and you said Yes.
You shouldn't have said yes if you didnt agree with me. if you had not said that you will provide replacement i wouldn't have bought it from you. I dont wanna go back and forth over this and will leave the decision to the moderators.
Click to expand...
I said that I will transfer money to another account if this account is banned, not that I will replace your account, we have clear rules for replacement, please adhere to them, you saw the thread when you came to me to buy an account
 
Show me where you said 'I will transfer the money to another account" You clearly just said that you will replace the account.
 
RealApollo said:
Show me where you said 'I will transfer the money to another account" You clearly just said that you will replace the account.
Click to expand...
1703240285800.png
you asked about the money loaded into the account, I answered yes
 
RealApollo said:
Show me where you said 'I will transfer the money to another account" You clearly just said that you will replace the account.
Click to expand...
and I offered you a solution to the problem, I said that our specialist would file an appeal and the account would be unbanned
but you said I don't want to wait
even though the account was banned due to your fault
there was an incorrectly configured cloak and and keywords that Google will ban even on an account that costs 100 thousand
 
RealApollo said:
Lol is your english that bad bro, I said will you provide 'replacement with loaded funds' not just loaded funds. So yeah
Click to expand...
His English may not be perfect but the offer he is making is clear.
 
RealApollo said:
what is the solution now then? I was perfectly clear when i bought it bro.
Click to expand...
1703293344345.png

I also offered you a 20 percent discount on a new account, I can make you a new offer of a 40 percent discount on another account, I think this will be fair
 
I don’t want a discount i either want that account fixed or a replacement if it can’t be fixed
 
Easy Ads Shop said:
this account absolutely fit its description , firstly, secondly, the user banned the account, now the account is banned for bypassing the system, and in this case we have no replacement, since before your actions on the account it was active, I think that I am completely right in this dispute and I don't see the point in wasting time on this
View attachment 307978
Click to expand...

I do see a point, I literally warmed you it would be suspended, I took YOUR advice & set up the payments profile, and ofcourse like I predicted it got suspended. Now refund me my money, your sales thread was created this month and already 2 shitlists? Clearly an integrity problem. Here is the screenshot him advising I set up the payments profileC59E024A-B77F-45BE-AF47-1170B84EEE3E.png

Show the part where I did not create a campaign in the account ;) merely followed what YOU said, thanks
 
Here are googles rules on the matter; 19655631-C5A0-4746-B5EA-7976013BFC0C.png

The link incase you need to read it for your self;

https://support.google.com/google-a...A#zippy=,billing-and-payment-suspensions-faqs
Easy Ads Shop said:
We do not have refunds after you have set up an advertisement, we have clear rules for replacement, this does not apply to this case at all
View attachment 307982
Click to expand...

Per your own rules “you will receive a refund if the account was suspended when logging in”

clearly this account has a red message saying pay any outstanding balances :) *As soon as I logged in huh?!

This means the account was suspended when I received it, for charging back via your bank while the payments profile was closed. Aka “circumventing” trying to trick google ban.

Once again, please refund me in full or you should no longer be allowed to sell here.
 
Briorix said:
Here are googles rules on the matter; View attachment 308506

The link incase you need to read it for your self;

https://support.google.com/google-ads/answer/13704200?hl=en&ref_topic=3121768&sjid=2693774397020049804-NA#zippy=%2Cbilling-and-payment-suspensions-faqs


Per your own rules “you will receive a refund if the account was suspended when logging in”

clearly this account has a red message saying pay any outstanding balances :) *As soon as I logged in huh?!

This means the account was suspended when I received it, for charging back via your bank while the payments profile was closed. Aka “circumventing” trying to trick google ban.

Once again, please refund me in full or you should no longer be allowed to sell here.
Click to expand...
after closing the payment profile, even if there were no debts, this flag still remains, and Google banned the account not for unpaid balance and not for the payment profile, but for bypassing the system
 
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