DR Resolved @Bio-Hazard vs @Synapses

I am providing my concern pointwise for easy understanding.

1) I was searching for a YouTube bot & found his thread here : https://www.blackhatworld.com/seo/awesome-youtube-bot-your-youtube-growth-assistant.1704157/

2) I had asked for a trial & the seller only provided a 24 hours trial which was not sufficient to test the software as I also needed to buy Proxies to use with the software. Anyways, after the 24 hours trial ended, I decided to purchase the software thinking it will help me in ranking my YouTube videos, as SMM panel views not working for me & the seller had claimed that this is a CTR software & this can increase the CTR of the YouTube videos.

3) I purchased the 1 month plan from his site on May 29, 2025. Purchase Proof Screenshots attached below : I paid total 57.82 USD (Product cost $49 + TAX)...





4) I then bought Proxies from several reputed sites like StomProxies, Webshare & ByteZero & all of them seem to have their sales threads here... I paid almost like $60 in total for Proxies to be used with this software.

5) After watching this seller's YouTube Videos & trying to talk to their chat support, I tried a lot, but even after using Proxies from such reputed sites, the CTR of my videos did NOT incease by even 1%.

6) I had asked the seller's chat support & their support person told me that they can provide me a Anydesk session support to help setup my campaigns.

Proof of that is here in the below screenshot.



7) I tried my best to make the bot work by watching more of his videos posted on his Youtube channel & when it still didn't work in increasing the CTR, I decided to take the Anydesk session.

But this time their support person told me that, they do not have such service. Proof of that is attached below.



8) Even after repeated requests, this seller didn't provide even a single Anydesk session demo showing this software can increase YouTube CTR.

9) I even requested him that, if they can't at all provide a live demo via Anydesk, if they can at-least upload a single video on their own YouTube channel showing their software can indeed increase the YouTube CTR, but they didn't do it either. They are selling a YouTube bot claiming it can increase YouTube CTR, but when asked for Proof, they are unable to provide any proof that this can really increase the Youtube CTR.

10) Then naturally I posted on his sales thread mentioning about his unethical behaviour towards a paying customer like me & requested him again to either provide a Anydesk session or upload a Live Proof on his YT channel showing that this can increase YT CTR, but instead of resolving my issue or trying to help me, he suspended my license WITHOUT EVEN asking me...

Proof of that conversation is attached below...




11) Today I have received an email from them telling me that they have issued a refund of $25.

Proof of that email is attached below.


12) So, in-short, their software did not work for me even for a single day, they did NOT provide me even a single Anydesk support even after telling me that they can provide that, I paid them $57.82 & lost amounts of about $60 in buying proxies from WebShare, StormProxies & ByteZero & intead of helping me with Anydesk session or uploading a CTR increase video proof on their own YouTube channel, they cancelled my license without even asking me & didn't even provide me the full refund.

So, in this dispute, I ask him to either provide me the full refund, which is $57.82 or activate my license & upload a proof on thier own Youtube cnannel showing that thier software can indeed increase the CTR of a YouTube video.

If their software really works in increasing the CTR of a YT video, they should not have any issue in proving that on their own YouTube channel.

Thank You.

SettingSun77 said:

@Bio-Hazard You need screenshot evidence to prove that.

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Here's the screenshot proof of that. I had warned him that I will open a Shitlist in the forums & will also raise a dispute with my card issuer, to get my money back from him, but you can see that he still neither tried to work with me to resolve the issue with the software, nor he issued the full refund...

So, I had sent him an email & waited till 48 hours, but as I had expected, he didn't bother to respond back.

Screenshot of my email is attached below...

Thank You...

Information For The Accused
@Synapses, you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

If the focus of this thread shifts from trying to resolve the dispute to simply wanting to see the other party banned, the dispute will automatically be ruled in favour of the other party.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resolution section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."

@Synapses You have until 20:30 today to respond to this dispute.

@Bio-Hazard I assume you have heard nothing from them?

SettingSun77 said:

@Bio-Hazard I assume you have heard nothing from them?

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No Sir. He didn't respond...

Bio-Hazard said:

No Sir. He didn't respond...

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Okay, thanks for the update. We'll give them a few more hours to respond.

Hi there,

Unfortunately the responsible team for ATB and AYB is affected by the armed conflict between Iran and Israel.

They're doing their best to recover quickly and respond here as soon as possible.

We appreciate your understanding and patience and we're really sorry for the delay.

-- Dalgadev customer support

Synapses said:

Hi there,

Unfortunately the responsible team for ATB and AYB is affected by the armed conflict between Iran and Israel.

They're doing their best to recover quickly and respond here as soon as possible.

We appreciate your understanding and patience and we're really sorry for the delay.

-- Dalgadev customer support

Click to expand...

@Bio-Hazard The ball is in your court. If you're prepared to wait on "the responsible team" then I can leave this dispute open for as long as you would like. If not, the deadline will stay.

SettingSun77 said:

@Bio-Hazard The ball is in your court. If you're prepared to wait on "the responsible team" then I can leave this dispute open for as long as you would like. If not, the deadline will stay.

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Sir, I would say that this is a weird excuse of buying time.

This seller is based out of Dubai as per their contact us page : https://dalga.dev/contact-us/

If their Dubai based team is so busy in Iran-Israel war, how did they refund me $25??

They seem to don't have any proper justification to support their case, so they came up with this excuse, so they don't have to issue the full refund which I have asked them to provide.

And as per my knowledge, he himself replies in his threads, but he has meentioned here "They're doing their best to recover quickly and "respond here" as soon as possible."

Bio-Hazard said:

Sir, I would say that this is a weird excuse of buying time.

This seller is based out of Dubai as per their contact us page : https://dalga.dev/contact-us/

If their Dubai based team is so busy in Iran-Israel war, how did they refund me $25??

They seem to don't have any proper justification to support their case, so they came up with this excuse, so they don't have to issue the full refund which I have asked them to provide.

And as per my knowledge, he himself replies in his threads, but he has meentioned here "They're doing their best to recover quickly and "respond here" as soon as possible."

Click to expand...

I quite agree, this is a really poor excuse. But like I say, it's up to you. I'd obviously prefer to see this settled amicably, but that is less likely to happen if @Synapses is banned. What would you like to do here?

SettingSun77 said:

I quite agree, this is a really poor excuse. But like I say, it's up to you. I'd obviously prefer to see this settled amicably, but that is less likely to happen if @Synapses is banned. What you like to do here?

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Sir, like you could see, I even asked him to reinstate my license & help me setting up their software, as I really needed this to work & I would remain their lifetime customer if this would been a legit software, but they preferred to block my license & warned me that future purchases won't be allowed from my side.

No genuine company who provides their services honestly & has a legit product, wouldn't do that & they would work with the customer as this would be a win-win for both the seller & customer, as the customer would keep buying as this is a subscription product, but even after requesting a lot, they still did not upload even a single video proof on their YouTube channel that this can increase YouTube Video CTR, which is surely proving that this doesn't work.

Bought something thinking it will work, did not work, asked for help from them, not provided any help & then got blocked by them for exposing here & didn't even get half amount back to what I had paid to them..

I have no authority here, to say if he should be banned or not, but all I would say that, if he continues providing their services here, more people might experience the same like I did...

Thank You...

Bio-Hazard said:

Sir, like you could see, I even asked him to reinstate my license & help me setting up their software, as I really needed this to work & I would remain their lifetime customer if this would been a legit software, but they preferred to block my license & warned me that future purchases won't be allowed from my side.

No genuine company who provides their services honestly & has a legit product, wouldn't do that & they would work with the customer as this would be a win-win for both the seller & customer, as the customer would keep buying as this is a subscription product, but even after requesting a lot, they still did not upload even a single video proof on their YouTube channel that this can increase YouTube Video CTR, which is surely proving that this doesn't work.

Bought something thinking it will work, did not work, asked for help from them, not provided any help & then got blocked by them for exposing here & didn't even get half amount back to what I had paid to them..

I have no authority here, to say if he should be banned or not, but all I would say that, if he continues providing their services here, more people might experience the same like I did...

Thank You...

Click to expand...

You absolutely do have authority here. It's your dispute and your call.

The easiest thing in the world would be for me to hit the ban button here but we will always look for a way for a customer or partner to get their money or services back.

If you want some time to think about what you'd like to see happen here, I'm happy to grant that.

SettingSun77 said:

You absolutely do have authority here. It's your dispute and your call.

The easiest thing in the world would be for me to hit the ban button here but we will always look for a way for a customer or partner to get their money or services back.

If you want some time to think about what you'd like to see happen here, I'm happy to grant that.

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Let's give him 2 more days time, i.e. till the end of Sunday to issue the full refund. And if by the time, he still doesn't show the interest in resolving the issue, then I would request for a ban.

That would also save future potential buyers of BHW, as I am quite certain his software is fake, as there can be no other meaning of why a software developer/provider can't prove on their own social channels on what he's claiming in his sale threads.

He even selling this at a yearly plan & thank God I didn't purchase that, which costs $299+Taxes per year & billed annually. I would lose upwards of $300 in that case...



I know, he will for sure still won't try to resolve this by Sunday, but still, let's wait till Sunday end of the day.

I didn't understand why he's becoming such adamant of not issuing the full refund & coming up with absurd excuses, even after knowing that, he can get banned due to this...

Thank You..

Bio-Hazard said:

Let's give him 2 more days time, i.e. till the end of Sunday to issue the full refund. And if by the time, he still doesn't show the interest in resolving the issue, then I would request for a ban.

That would also save future potential buyers of BHW, as I am quite certain his software is fake, as there can be no other meaning of why a software developer/provider can't prove on their own social channels on what he's claiming in his sale threads.

He even selling this at a yearly plan & thank God I didn't purchase that, which costs $299+Taxes per year & billed annually. I would lose upwards of $300 in that case...

View attachment 452887

I know, he will for sure still won't try to resolve this by Sunday, but still, let's wait till Sunday end of the day.

I didn't understand why he's becoming such adamant of not issuing the full refund & coming up with absurd excuses, even after knowing that, he can get banned due to this...

Thank You..

Click to expand...

Sure, I'll be back on duty on Sunday so let's see where we stand then.

Part of our team is currently located in a conflict zone with limited access and safety concerns. This has directly impacted our ability to respond quickly and maintain full availability. The situation has significantly worsened in recent days.

Let’s be clear: this is an active war zone. Alarms go off, and people take shelter. Please take that into account.

@SettingSun77
I genuinely don't understand the overreaction here. We've been a member of BHW and a service provider long before you have even joined. Just because you have a digital badge doesn't mean you're entitled to act unprofessionally. We've dealt with real admins who acted with fairness and responsibility.

Here’s the internal team response regarding this dispute:


1. The user got the trial version,and tested the app, the user knew the requirements and the trial period. It's simply out of our responsibility if they took the application before meeting the requirements although it is clearly mentioned in the product. The user was satisfied with the tests and upgraded to the paid version

https://www.blackhatworld.com/seo/awesome-youtube-bot-your-youtube-growth-assistant.1704157/post-19334057

2. The user showed a lack of basic competence, asking off-topic questions like how to activate Gmail 2FA.

https://www.blackhatworld.com/seo/awesome-youtube-bot-your-youtube-growth-assistant.1704157/post-19385578



3. The user disrupted the topic, spamming multiple channels (support inbox, PMs, and our sales thread). Your own team had to clean up his posts.

4. He was blaming us for everything. He couldn't find proper web proxies and still blaming us for not recommending them a proxy with unlimited bandwidth and IPs! You can't expect to have proxies that includes unlimited IP and bandwidth but yet he was expecting us to provide.

https://www.blackhatworld.com/seo/awesome-youtube-bot-your-youtube-growth-assistant.1704157/post-19393728

5. He asked for a remote session, didn’t show up, then reappeared 14 days later still asking for a setup. We never promised remote setups. He never reported a technical issue—just expected us to do everything.



6. He ignored provided instructions—we sent a complete video guide on setting up CTR campaigns. He kept demanding live demos without even watching or responding to the material.


7. Our app is simple and transparent. It logs in via Gmail, finds your video, watches it, and interacts. It’s not some magical CTR hack tool, It relies heavily on account quality and history, which is clearly noted on the product page.
The user’s claim that "CTR didn’t increase even 1%" is not technically valid without detailed logs. If the bot didn’t function—e.g., didn’t type keywords or watch videos—that’s something we could troubleshoot. But vague complaints after 14 days, without proof, are not actionable.
The tool was verified by BHW before we posted the sales thread and has been online for 4+ years.
Also we have many users actively using our bot and getting results, ( The user just didn't have the competence to use it):
https://www.blackhatworld.com/seo/awesome-youtube-bot-your-youtube-growth-assistant.1704157/post-19258676

8. After multiple spammy, off-topic messages, and attempts to derail our threads and inbox, we decided to terminate service and issued a partial refund of \$25 (out of \$49), which was completely fair after 15 days of usage and ongoing support.

9. Today at 10 AM GMT, a chargeback was processed. The user knew this while still demanding support and wasting everyone’s time.


We would normally dispute the chargeback, but given the current war-related limitations, we’ve prioritized safety. Feel free to continue if this is what you call fun.

The Best

Wow, so just few hours back, you had wrote here that you currently don't have time to reply here, because your Dubai based team is so busy in Iran-Israel war, but now you suddenly got time to write such a long post??

"Let’s be clear: this is an active war zone. Alarms go off, and people take shelter. Please take that into account." ??

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How this Iran-Israel war is affecting your Dubai based team which is still selling the software on their site, customer care is still showing online, you are actively visting your sale threads & when it comes to refunding the customer, part of your team is busy in the war??

@SettingSun77 is an admin & Mod & is in charge of this dispute thread. What makes you talk about him so rudely just because you have joined before him?? In that case, I also joined BHW 3 years before him, but that doesn't make me superior to him in the forums. And what do you mean, that you hadled "Real Admins" in the past?? @SettingSun77 is not a real admin??

You need to first learn how to talk & behave with people.

@SettingSun77, he doesn't even have basic courtesy to talk to an admin where he's provding his services, so how can I expect me being a normal member will be treated properly by him??

1. The user got the trial version,and tested the app, the user knew the requirements and the trial period. It's simply out of our responsibility if they took the application before meeting the requirements although it is clearly mentioned in the product. The user was satisfied with the tests and upgraded to the paid version

Click to expand...

I have clearly wrote before that only 24 hours was not enough to test the software, but I still trusted you & belived that the software would work. If I knew that I woudn't get any support after buying & the software is fake, I wouldn't have wasted money on your crap software.

2. The user showed a lack of basic competence, asking off-topic questions like how to activate Gmail 2FA.

Click to expand...

Another FAKE alligation. I clearly asked you in your own provided screenshot on how to create a specific PUBLIC KEY which you didn't properly show in your videos. STOP misinterpreting my messages. I have never asked you how to activate Gmail 2FA, as everyone knows that specially after being in a Black Hat forums for so many years.

Creating a PUBLIC KEY to automatically login to Gmail accounts & activating Gmail 2FA are not same. Are you really the developer of the software??

3. The user disrupted the topic, spamming multiple channels (support inbox, PMs, and our sales thread). Your own team had to clean up his posts.

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What do you mean by disrupted the topic?? You would scam the customer by getting money from them for a purchase & then you won't provide any support, your chat support would misguide your customers & the customer would keep quiet??

Naturally I had to post messages in your sale threads & demanded support by asking you to prove that your software can really inscrease the CTR in your own Youtube channel, which you still couldn't do..

Are you doing me any favor or something?? I am paying you, so you HAVE TO give me service...If you can't support the customer & when the customer exposing that your fake software does not work, that is disrupting your services??

If you can't handle customer complaints, you should never become a businessman, & bettter do a 9-5 job right??

4. He was blaming us for everything. He couldn't find proper web proxies and still blaming us for not recommending them a proxy with unlimited bandwidth and IPs! You can't expect to have proxies that includes unlimited IP and bandwidth but yet he was expecting us to provide.

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Stop being a crybaby now. Who told you I didn't find proper web proxies?? I have already wrote here before that, I bought very good quality proxies from Webshare, StormProxies & ByteZero & all of them seem to have their own sale threads here. You even sent me a Proxy site link in the chat messages which is, ProxyPanel with your Affiliate link attached to that. I have proof of that, so stop lying.

5. He asked for a remote session, didn’t show up, then reappeared 14 days later still asking for a setup. We never promised remote setups. He never reported a technical issue—just expected us to do everything.

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What do you mean by didn't show up?? I had asked for remote seesion but didn't get any response from your end. From your own screenshot, check I had asked for a Live demo on 31st May, but I didn't get any response from your end, even after your support person had told me that you can provide me an Anydesk live demo..



If you don't provide Live demo, why your support person had told me that he can give me a Live demo??



Why you only providing your side of stories instead of the full thing??

Even after telling me that you can provide me a Anydesk session, you didn't respond. After several days, when I again tried to take the help from you, your support person named Yasmine told me that you don't provide such service.

If you really don't provide such service, why your previous support person named FED had told me that they can provide me a Live demo to help setup my campaigns??

6. He ignored provided instructions—we sent a complete video guide on setting up CTR campaigns. He kept demanding live demos without even watching or responding to the material.

Click to expand...

That video NEVER showed that this can increase the CTR of an YouTube video. If you are so confident about your software, why you don't have EVEN A SINGLE video which shows that this software can increase the CTR of YT video & can rank them??

You don't even have a single video on your channel where you showed that you have successfully increased the CTR of a Youtube video & ranked the video. WHY?? Because your software doesn't work. Otherwise you would not have any issue in proving me wrong by uploading a single video on your own YouTube channel proving your services can rank a Youtube video.

7. Our app is simple and transparent. It logs in via Gmail, finds your video, watches it, and interacts. It’s not some magical CTR hack tool, It relies heavily on account quality and history, which is clearly noted on the product page.
The user’s claim that "CTR didn’t increase even 1%" is not technically valid without detailed logs. If the bot didn’t function—e.g., didn’t type keywords or watch videos—that’s something we could troubleshoot. But vague complaints after 14 days, without proof, are not actionable.

Click to expand...

It's not that simple like you are trying to portray here. And yes your software can't increase even 1% CTR & you know that well & hence you never bothered to show that in any of your Youtube videos that your software can increase the CTR & can rank the video.

8. After multiple spammy, off-topic messages, and attempts to derail our threads and inbox, we decided to terminate service and issued a partial refund of \$25 (out of \$49), which was completely fair after 15 days of usage and ongoing support.

Click to expand...

Why you keep saying my comments & messages as Spammy & Off-topic messages?? You would sell a software, you would not have any proof that it works by showing a live ranking case study, your customer support will misguide me by once saying that they can provide live demo & then staying quiet after asking for it & then later completely denying to give the live demo & when the customer exposed that in your sale threads, customer is sending spammy messages & trying to disrupt your services??

What will I get by doing that? Do I personally know you?? I paid you & you HAVE to give me the service I am paying for. You CAN NOT just expect to get money from the customers & then not providing any support to them & expect your paying customer to keep their mouth shut.

Money does not grow on trees. We gotta work hard to earn it.

And I paid you, $57.82 in total, not $49. So, stop lying about the amount. And since you couldn't prove that your software works in increase the CTR & can rank an Youtube Video, you will need to refund my FULL PURCHASE amount, i.e. $57.82..

9. Today at 10 AM GMT, a chargeback was processed. The user knew this while still demanding support and wasting everyone's time.

Click to expand...

You clearly don't read your emails & neither you seem to have read the earlier posts. I had clearly told you that I might go through with a card dispute & a dispute in the forums, if you don't provide me either of these two below.

1) Activate my license & give me support & show me that your software can increase the Youtube video CTR & can really rank a Youtube Video.

2) Refund my full amount back which is, $57.82.

If I only wanted to get my refund, I would not ask you to activate my license & give me a proof of what you claimed in your sale thread about ranking Youtube videos.

Also here are Proofs that you don't care about your customers/potential customers.



Even in your other related sale thread of Awesome Traffic Bot, your customers have commented that your support don't respond & only reads the messages.

Proof that you have already ignored when any customer asks you to prove your softwares ranking capabilities.

The below is from your other related software which you are selling here "Awesome Traffic bot". The link to the below comment is here : https://www.blackhatworld.com/seo/a...bing-naver-yahoo-yandex.1345341/post-19419178



All your sale threads are filled with angry & frustrated customer comments like these below. So, kindly stop pretending you are extremely genuine & the customers are trying to disrupt your Dubai based team who is busy in Iran-Israel war.





@SettingSun77, They are selling a Youtube Ranking software & they don't have even a single video on their Social channels showing that their software can indeed rank a Youtube video, which clearly shows how legit thier software is.

Plus talking to an admin in this rude way just because he has joined the forums earlier than the admin also proving how arrogant, impolite & adamant he is...

People like these should not be allowed to do business here, who scams customers by selling fake softwares, can't prove their software works, don't provide any support to the customers & when the customers complain, they start to consider the customer's messages as scammy, when the customer believed in them, paid them & really wanted that the software would work for them.

Already provided the necessary information above and we're not going to waste any time on your case.

Chargeback has been processed on the transaction and it's deducted from our account.

Get a life.


Thanks,

@SettingSun77, They are selling a Youtube Ranking software & they don't have even a single video on their Social channels showing that their software can indeed rank a Youtube video, which clearly shows how legit thier software is.

Plus talking to an admin in this rude way just because he has joined the forums earlier than the admin also proving how arrogant, impolite & adamant he is...

People like these should not be allowed to do business here, who scams customers by selling fake softwares, can't prove their software works, don't provide any support to the customers & when the customers complain, they start to consider the customer's messages as scammy, when the customer believed in them, paid them & really wanted that the software would work for them.

The amount of negative feedback/comments they have in their own sale threads, they should thank their luck, because Many people (if not most) are not aware about this Dispute section of BHW, otherwise this section would have filled with disputes against sellers like these..

Rest is upto you for consideration.

Thank You..

Synapses said:

Already provided the necessary information above and we're not going to waste any time on your case.

Chargeback has been processed on the transaction and it's deducted from our account.

Get a life.


Thanks,

Click to expand...

Perhaps you could conduct yourself professionally should you get another dispute thread against you.

You acted inappropriately here, and your report saying a staff member was out of line was out of line.

I'm sorry you are in a predicament there. Your actions are well past what is acceptable in the BHW society.