Anyone had this issue with AVN Submitter?? Help!

HI!
I've just subscribed to AVS Adult video submitter and It's NOT posting any videos whenever I submit. Accounts are created but usually I get
"Submission site timeout" and FAILED status. I've been contacting AVS people but no answer. So I want to ask if someone here also experienced the same issue and how to fix. Maybe I'm setting something wrong, I don't know.
Your help is greatly appreciated
Thanks

i am starting to think that there is no support for these guys.. i just purchased and have yet to receive it ....