The digital marketing is no new thing to introduce. It has taken over the world marketing and converting all the traditional marketing to the digital platform. An accurate distributing and channelizing using the best strategy will give the positive feedback and reduce the negative feedback.
Here:
Find the influencers: Know who are the influencers because these are the people who can drag or divert the attention of the influencers. Publishing contents that is of high quality like the blogs, articles, reviews while being also active in forums. Search for the negative commenting people and gather all the positive comments and then release them online.
Recommend: 72% of the people believe on the peer recommendation according to a survey. This means all the content that is being published should be brushed off. Replacing the content by positive and user based content. Should content all the things that a user will want. This is one of the important strategy of ORM.
Quick Response: In this competitive world people will try to pull you down if you are above them. This may lead to some negative comments also. React to these type of reviews or comments very quickly, but in a very polite and diplomatic manner. Talk to customers and know the issue and try to solve by keeping them busy in web chat, engaging in conference and understand what is wrong from your side and answer it accordingly.
These are some of the top ORM strategy that we also follow it will surely help you a lot.