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Amazon is shockingly awful

Discussion in 'White Hat SEO' started by alexsong, Jul 22, 2015.

  1. alexsong

    alexsong Newbie

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    I placed two Amazon order two days ago at the same time to ship to the same shipping address and used the same billing address.
    and after 5 minutes of placing my order, one of my orders was cancelled (ipad mini) yet the other was not (Book), I had no idea why so I called Amazon.
    What was said in that phone call was absolute nonsense, apparently my billing address was incorrect so I asked why wasn't my other order cancelled? they said 'we don't know' so I hanged up seeing as they were not helping me understand this situation. About an hour later I received an email telling me my Amazon account has been put on hold pending investigation (WTF) and all my orders were cancelled. 20 minutes later my book had shipped LMAO and so i call and ask why was this? they said we dont know someone will email you, no one has emailed me since, and now according to their email previously the one which had told me my account was on hold, they also said don't make new amazon accounts as they would also be closed? so have i just been banned for absolutely no reason? none of this makes any sense at all? whats going on with amazon please please please!! someone give me some answers, is it because the ipad mini was more expensive? it was only £199, the book was £7 my billing address is 100% correct, and i was shipping to a amazon locker near me.. could that be why? a new account shipping to a Amazon locker?
     
  2. LoftPower

    LoftPower Elite Member

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    I am not sure, but I know that they are looking for people who fraud. Not saying that you are in any way but they are just trying to protect themselves.
     
  3. bartosimpsonio

    bartosimpsonio Jr. VIP Jr. VIP Premium Member

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    Strange. As a customer, I've never had issues with Amazon.
     
  4. BHopkins

    BHopkins Moderator Staff Member Moderator Jr. VIP

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    Your one issue with Amazon does not likely reflect them as "shockingly awful". You have a new account, shipped a largely stolen/easy to sell product (iPad) and don't have a physical address. I would be fishy as well. I can almost guarantee nobody steals book so that one didn't trigger anything but the iPad did.

    Ship to your house where your CC info matches your billing info and I doubt you'll have any issues.
     
  5. alexsong

    alexsong Newbie

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    But i am not home all the time!! I thought that is why amazon lockers were made? For people who are usually out and no home during delivery times..
     
  6. BHopkins

    BHopkins Moderator Staff Member Moderator Jr. VIP

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    It's not your fault, but you do see how if someone wanted to use a fake CC to buy an iPad they would do exactly what you did? I'm sure they'll sort it out, their support has always been excellent for me.
     
  7. Life247365

    Life247365 Newbie

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    Don't take it personally, you just triggered some criteria as has already been mentioned. Since you aren't committing fraud (like what their system is trying to prevent via the criteria you triggered) you'll be fine.
     
  8. Josh Escusa

    Josh Escusa Junior Member

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    Never had an issue. And I've gotten hundreds of things off of Amazon. That being said, I've only bought from highly rated sellers.
     
  9. breck

    breck Registered Member

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    They are not awful, they are just protecting their own service and themselves.

    This is life. Don't whine about it and find a way to make it work.

    I would advise you stick to their rules, you won't run into problems. :)
     
  10. Reviewergal

    Reviewergal Junior Member

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    It sucks and is inconvenient but it happens all the time. I worked for a company that sold a LOT of items through Amazon. The items were expensive and there was always some fraud. Amazon had their own fraud detection software that would flag orders based on various criteria for manual review. Legitimate customers called, live chatted, and emailed all the time trying to figure out what was going on after talking with Amazon customer service.

    A lot of times the agent you speak with really has no clue why you were flagged. It could be because of a different address being used or even past issues with a similar mailing address (customers claiming items are not being received). The best thing to do is wait it out then reorder with home delivery and plan to be home when the items are delivered. I know you are frustrated because you really wanted your order, but imagine how you would feel if Amazon was less diligent and someone was able to use your information to receive a fraudulent order.
     
  11. danno

    danno Junior Member

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    That sucks man. I've never heard of Amazon banning a buyer account and I've shipped to about 10 different addresses in 2 different countries (buying gifts for family members).
     
  12. kyescontent

    kyescontent Jr. VIP Jr. VIP

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    Did you ever get your hassle resolved?
     
  13. ThePrince

    ThePrince Newbie

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    You should try contacting amazon email support. It has always been great/good for me.
     
  14. ranjanastic

    ranjanastic Newbie

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    Just try to follow it up with them so you can get your account back.
     
  15. SEO FOX

    SEO FOX Jr. VIP Jr. VIP

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    ask for customer care support in amazon friend