[AMA] Ask Me Anything About Cold Calling / Getting Clients

BlackGrumps

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What's up my friends and family at BHW :cool:

I thought I would do a less technical type of post this week and do something more sales related. Let's chat about cold calling and getting clients.

In terms of my own experience I've been an entrepreneur for quite a while now, have ran businesses stemming from property maintenance, web design, android tv stick reselling, instagram growth agencies, graphic designs... a whole bunch of different areas. Sales has always been my favourite part about business because it is indeed the most challenging but also the most fun aspect of business in my opinion.

Now I'm not claiming to be an expert or anything, just have learned some things along the way that I bet could help some of you during your journey within IG and other ventures. I'll try and answer as many questions as I can today, as it's lighter day of work for me and have been wanting to make a post like this for a while.

So Let's Talk Some Sales

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Regarding high ticket sales, do you have any way to know in advance if a company is going to be able to pay a premium price?

How do you detect that kind of businesses?
 
Do you follow a script? Or how do you zone in on the right pattern of conversation? Does it just eventually click?

How do you deal with No's?
 
I'm selling very expensive services, and I can close easily any deal if I got a prospect in phone. But, most leads I got are not able to pay high prices.

I'm not sure which plateform should I target now, as Facebook ads now is not very successful.
 
Regarding high ticket sales, do you have any way to know in advance if a company is going to be able to pay a premium price?

How do you detect that kind of businesses?

Awesome question. In my experience, when it comes to high ticket sales the biggest thing is correctly targeting your buyers. Generally, most small companies don't really understand the concept of ROA (Return on advertising) when it comes to instagram marketing. You and I both know it's going to help them but they have serious trouble translate $500+ a month into real value. I'm talking about like mom and pop shops, small restaurants etc.

So to try to answer your question, in terms of finding these companies. I've had the best experience with companies that are generally larger than 10 employees who show that they spend money on advertising. A great place to find these people are through just browsing facebook/instagram and seeing which companies are taking out professionally done sponsored posts --> this means they are spending money, and have a decent idea that it should help them. That's when you come a long and offer a better cost effective solution.
OR
Look at companies who are hiring for SMM, and offer your more cost effective solution :cool:

Do you follow a script? Or how do you zone in on the right pattern of conversation? Does it just eventually click?

How do you deal with No's?

Any new cold call I do I always, always have a script. It's best to plan out what you want the conversation to go like and then adapt from there.
Just to give some practical info. Start the call knowing that you have to get past a "gatekeeper" (Receptionist, employee etc). I'll usually be like Hi I saw your guys sponsored post and loved the content, could I speak to the person who is running your instagram. This will A) tell you if they have someone in charge of this or B) they don't and its just an employee. If its A) you can pitch your service as an add on to what they are doing and say you'll make them look real nice. If it's B) you can say exactly how you can help them take it to the next level.

No's are a part of the game. Get very, very comfortable with the word No. Some days I sit at my desk and call for 5 hours straight, I can so many no's it will make you head spin. You can be the best cold caller in the world but at the end of the day its based on conversion rates and if I know after 50 calls I get 2 people interested, then I can just scale from there.

In terms of dealing with a no, if it's a potential client worth pursuing, pursuing, I'll offer to send a follow up email to really show them how I can help. One thing I will say sometimes if I'm feeling courageous is "So you're telling me you don't even want to explore the idea of me being able to bring more customers to your door/followers to your/whatever their goal is/ at a fraction of the cost you are probably paying right now?" This will either work 10% of the time, or they get upset haha (but who cares you don't know them)

Hope that helps.

I'm selling very expensive services, and I can close easily any deal if I got a prospect in phone. But, most leads I got are not able to pay high prices.

I'm not sure which plateform should I target now, as Facebook ads now is not very successful.

I'd try and target larger companies then, if you are truly confident in your service and have a good track record then it will be much easier going for the big dawgs rather than the small fish. The big guys understand you need to spend money to make money, tougher to sell to the smaller businesses.

However, if you are brand new and are charging high prices then welcome to a very tough world of starting out haha. You'll have to be able to provide some type of value for them first before they trust you enough to take you on-board. If it's advertising, set up a campaign and actually bring them some clients. If it's insta set up a competing profile and show them what you could do with theirs.

When you're just starting out you have to break your back a little to charge the high prices, just part of the game
 
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When cold calling are you focusing on just finding a good company on instagram offering them what service for instagram?
management or child accs?

do you offer just instagram service prove yourself then ask for more marketing like fb ads
or are you trying get to person in charge give a consultation ?
 
When cold calling are you focusing on just finding a good company on instagram offering them what service for instagram?
management or child accs?

do you offer just instagram service prove yourself then ask for more marketing like fb ads
or are you trying get to person in charge give a consultation ?

I typically do cold calls for IG growth management, I'm personally a low-cost provider because high ticket caused too much headache in terms of client relations haha. A great way I've found to target/find companies and pages for this is looking at who is taking out sponsored ads posts and has bad profiles. My "method" is pretty simple really, I scroll on my phone until see a sponsored post, click the profile, see if it's lacking followers etc, then call that business. Rinse and Repeat.

If they are taking out sponsored ads that means that they are spending money on social media, so that's one piece of the puzzle I don't have to explain. Then my pitch really is by hiring me for growth I can still target all these people organically and you can significantly reduce your ad budget :cool:
 
@BlackGrumps Thank you for creating this thread. Please I have a question, you typed something on scrolling through sponsored ads to get your clients. I'm just starting out as a growth manager, and I've been reading lots of thread including yours about IG growth and different strategies to use.
Now is there a way you check for these sponsored ads ?
I mean, do you have a specific strategy you follow to show you ads on your phone.
I'm hoping to steal this golden nugget from you and thanks for sharing your experience with us.
 
What service/tool do you use for bulk sending? SMTP or what?
 
What about cold calling when I am trying to get seo clients?

Do I just say like what if I could gt you more clients and blah blah?
 
@BlackGrumps Thank you for creating this thread. Please I have a question, you typed something on scrolling through sponsored ads to get your clients. I'm just starting out as a growth manager, and I've been reading lots of thread including yours about IG growth and different strategies to use.
Now is there a way you check for these sponsored ads ?
I mean, do you have a specific strategy you follow to show you ads on your phone.
I'm hoping to steal this golden nugget from you and thanks for sharing your experience with us.

Yeah absolutely brother. Usually I'll have different niches that I want to target etc. So what I do is create a dummy account and mimic (to the best of my ability) things that a person in that niche would like. So if I'm going after models/influencers, I'll start liking and interacting with a bunch other influencers, fashion etc. Then as instagram sees what I "like", it'll show me relevant ads. I then pitch to those businesses/influencers who are sponsoring their posts as they would be relevant to the niche I was acting as. Then just keep scrolling and contacting (on another account not the dummy account haha). This can be done within any industry really.

What service/tool do you use for bulk sending? SMTP or what?

I currently use YAMM with Gsuite as recommened by another BHW member and I find it pretty nice!

What about cold calling when I am trying to get seo clients?

Do I just say like what if I could gt you more clients and blah blah?

I haven't sold SEO yet but it is something I'm learning to hopefully being selling by 2020.

I'm a big believer in providing value first before I go for high ticket sales. So if you're business is SEO, I would target a specific niche, get some results on a test site and then implement that with your pitch. For example, if you're targeting dentists try and rank a dentist/patient lead capture landing page and get a couple leads coming in. Then on the phone mention the case study and even offer a lead for free and then go in for the kill.

Anything high ticket in my opinion takes a little more work than just "here's what I can do for you" you have to really show them first especially if you're new to that area or niche.
 
I haven't sold SEO yet but it is something I'm learning to hopefully being selling by 2020.

I'm a big believer in providing value first before I go for high ticket sales. So if you're business is SEO, I would target a specific niche, get some results on a test site and then implement that with your pitch. For example, if you're targeting dentists try and rank a dentist/patient lead capture landing page and get a couple leads coming in. Then on the phone mention the case study and even offer a lead for free and then go in for the kill.

Anything high ticket in my opinion takes a little more work than just "here's what I can do for you" you have to really show them first especially if you're new to that area or niche.

Loved the solid approach!
 
Hi man appreciate the effort you have put in this thread . I would like to ask you about the cold calling in bussiness for example , i am planning to start a reselling service and i would like to know which do you think it will be the biggest objection on cold calling regarding a certain service ?
 
Do you think selling services like SEO over the phone is almost a losing battle?

I read sciefmans cold calling book last year and attempted to sell mega cheap websites to hairdressing businesses over the phone.

I gave up after 1 week. Didn't make one sale.
 
Thanks for this opportunity OP.

I'm a graphic designer and I would love to reach out to the businesses with terrible web designs..
How would you call them in a way, that it wouldn't sound offensive? Like, I want to tell them that their current web design can be improved and it can help them increase leads and so on..?

Thanks!
 
I have a high follower account with high engagement, but I notice the people who buy shoutouts from me don't always get sales at the end of the shoutout.

This affected my confidence in the service I provide to these smaller shops, which really affected my interactions with the shops/stores I interacted with next.

Am I just internalizing the lack of sales the stores got as guilt, and should I not let that stop me as I approach future shops/brands to sell them advertising services?
 
Hi man appreciate the effort you have put in this thread . I would like to ask you about the cold calling in bussiness for example , i am planning to start a reselling service and i would like to know which do you think it will be the biggest objection on cold calling regarding a certain service ?

The biggest objection you will probably get is a flat no/not interested or they'll just hang up. Cold calling is tough, it really is a numbers game.

As a better answer though, for any objection you need to think of it from the business's perspective. In my experience, small businesses are CHEAP and don't understand/care anything really about brand presence or exposure or anything that doesn't equal one thing....more MONEY for them. I don't know what service you plan on reselling but whatever it is you have to prove to them over the phone that it will bring them money. If it's SEO, show them a new client from your efforts and the ROI from that. I did cold calling for a lead gen company and would have lead ready to show them for them take me seriously. Literally first thing I said "I have a client wanting your services, who can I talk to?"

Find a way to prove your value and you will get better results. Just gotta be creative :cool:

Do you think selling services like SEO over the phone is almost a losing battle?

I read sciefmans cold calling book last year and attempted to sell mega cheap websites to hairdressing businesses over the phone.

I gave up after 1 week. Didn't make one sale.

Not a losing battle but a hard one. A lot of businesses don't understand the power of SEO. It's your job to prove it in someway. Whether that's a lead for them off a campaign you've done, results you've given to similar businesses etc etc. SEO is a tough sale because it's a long road for results but you can try and entice them with small things like results and leads.

As for the hairdressers, I think a better attempt would be to draft up a mock site and physically walk into their store, show their site is poop or broken and show them the one you made just for them. Door knocking is still cold calling so something that's visual like website design needs some type of proof of value like a real world example.

Cold calling is a numbers game and not as easy as it was back in the day when everyone trusted everyone. But there are things that take a little more work that can lead to better conversions. You need to make ALOT of calls to see some results. My best advice to you is choose a hyper-specific niche, produce some type of proof of value that can be applied to all and then attack the sale like crazy.

Thanks for this opportunity OP.

I'm a graphic designer and I would love to reach out to the businesses with terrible web designs..
How would you call them in a way, that it wouldn't sound offensive? Like, I want to tell them that their current web design can be improved and it can help them increase leads and so on..?

Thanks!

That's currently what I'm doing as well for web design and it is tough I won't lie. But it is a numbers game.

It's okay to be direct in my opinion, realistically you don't want to waste time beating around the bush because realistically as shitty as it sounds they are gonna say no. My best results have been finding specific issues with their sites and bringing it up right away. For example, a restuarant in my hometown had an okay website BUT when it went to mobile it was unusable, so I called them and said "Hi, I was trying to go through your site on my phone and the site is broken are you guys gonna fix this wanted to look at your menu?" Gauge their reaction and say you can fix it and say if you can swing by to chat in person about. Draft a quick prototype and go meet them.

It's easier to solve a real existing problem, then present the 'more lead' argument as small businesses are CHEAP.

Can they sue me for cold calling?

If they are a Do Not Call List then you could get in trouble. I have a burner prepaid phone I bought from walmart for all my cold calls lol, have never ran into issues though. I'm from Canada so they don't sue as much, but America might be a different story cuz I hear those guys sue over everything :p
 
I have a high follower account with high engagement, but I notice the people who buy shoutouts from me don't always get sales at the end of the shoutout.

This affected my confidence in the service I provide to these smaller shops, which really affected my interactions with the shops/stores I interacted with next.

Am I just internalizing the lack of sales the stores got as guilt, and should I not let that stop me as I approach future shops/brands to sell them advertising services?

This is actually right up my alley. When doing shoutouts you provide your metrics as the product. The high engagement, high followers... it's the audience that is your product you are selling.

It is up to the buyer to due their own due deligence to see if the audience will like their product not yours. Don't feel any guilt man keep chasing!! A shoutout doesn't always mean more sales... getting more exposure to a large audience is still a product in itself.

If anything maybe just try approach a different niche of brands that you think will fit your audience better, but don't let it limit your drive!

What software do you use to make calls?

I have nationwide calling in Canada so it's a big enough market for my phone outreach, so basically my hand and my phone haha.

I don't have much experience with VOIPs or other phone softwares sorry bro can't really give much guidance there.
 
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