A good message to send to customers asking for refund.

See you vader

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As drop-shippers we are affected by the delays of the logistics due to the covid situation.
Many customers are asking for refunds.

Can someone here write out a good message/email to send all customers to let them know about the delays, and to also ask people who demand refunds to hold back and wait a little longer.

This will be very helpful.
 

DesignCamp

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There are professional writers on fiverr who can do this
 

MisterF

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Due to the global issues regarding CoVid-19, we regret to inform you that we are currently experiencing shipping delays due to matters outside of our control. We thank you for your patience & understanding in these difficult times, but rest assured we will get your order delivered as soon as we possibly can.
 

Crazyfire

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About refund demands - If your margins allow that, why not give them a small gift for waiting? e.g. some small/funny stuff from aliexpress that costs about 1-2$? They will be super happy to wait and you wont need to issue an refund.
 

Nandhugp

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Due to the global issues regarding CoVid-19, we regret to inform you that we are currently experiencing shipping delays due to matters outside of our control. We thank you for your patience & understanding in these difficult times, but rest assured we will get your order delivered as soon as we possibly can.
Go with this one
 

Digitly

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Due to the global issues regarding CoVid-19, we regret to inform you that we are currently experiencing shipping delays due to matters outside of our control. We thank you for your patience & understanding in these difficult times, but rest assured we will get your order delivered as soon as we possibly can.
You nailed it
 

See you vader

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Due to the global issues regarding CoVid-19, we regret to inform you that we are currently experiencing shipping delays due to matters outside of our control. We thank you for your patience & understanding in these difficult times, but rest assured we will get your order delivered as soon as we possibly can.
Looks a little too short, no ? I was thinking about giving them some details to make it seem more believable ?
 

aristocratic

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Due to the global issues regarding CoVid-19, we regret to inform you that we are currently experiencing shipping delays due to matters outside of our control. We thank you for your patience & understanding in these difficult times, but rest assured we will get your order delivered as soon as we possibly can.

Problem Solved
 

Digitly

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Looks a little too short, no ? I was thinking about giving them some details to make it seem more believable ?
trust me you don't want to write an essay, short is better
 

MisterF

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Looks a little too short, no ? I was thinking about giving them some details to make it seem more believable ?


To be honest; people don't give a shit if you got burgled last night, your grandmother died, your wife has run off with your sister or your supplier in China is closed.

They paid for their stuff, they want it now. If you show a little compassion, keep it short and sweet they'll be more responsive to your situation. Start crying the poor tale and they'll not be interested in what you're saying.
 

PHP-Rockstars

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To be honest; people don't give a shit if you got burgled last night, your grandmother died, your wife has run off with your sister or your supplier in China is closed.
Really? I thought in special situation like "your wife has run off with your sister" - customer needs to wait legally...

OP - You can create a HAF thread, use the message MisterF wrote (he have experience, i'm sure) or refund them as the lockdowns are uncertain right now so you don't know when you'll be able to process their orders.
 

NX_NULL

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give them an ETA.
They need to know when their order is going to arrive.
Who cares why the order is delayed, They need to know when its finally going to arrive to them so they can decide either cancel their order or keep waiting
 

SocialEyez

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give them an ETA.
They need to know when their order is going to arrive.
Who cares why the order is delayed, They need to know when its finally going to arrive to them so they can decide either cancel their order or keep waiting

Some people are more prone to excuses, but i tent to agree the ETA is a more important factor. altough OP have no control over it, and just want to "buy time"
 

TheRumBaron

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As this is an activity that could save or break you, I would;

A) Get a professional writer to draft up a quick apologetic email.
B) Offer customers a 20% or whatever your margins can afford discount and take the hit to save reputation and bad feedback etc.
C) Where you are able to offer refunds based on supplier, i would start offering the discounts on a case by case basis
D) Pray your socks off suppliers find a logistical solution soon
E) Make sure you have your ass covered by having the correct information/notices up about delivery delays
F) Find out which suppliers are operating better and delivery network is sound and heavily promote those products to mitigate against your potential exposure from the above.

Just a couple of ideas off the top of my head, some of which you may have already done but hope it helps!

Good luck buddy
 

joeemmanuel

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Due to the global issues regarding CoVid-19, we regret to inform you that we are currently experiencing shipping delays due to matters outside of our control. We thank you for your patience & understanding in these difficult times, but rest assured we will get your order delivered as soon as we possibly can.
Perfect
 

See you vader

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Really? I thought in special situation like "your wife has run off with your sister" - customer needs to wait legally...

OP - You can create a HAF thread, use the message MisterF wrote (he have experience, i'm sure) or refund them as the lockdowns are uncertain right now so you don't know when you'll be able to process their orders.
Refunding them means that you'll lose all the money spent on ads. (also what's an HAF thread)
 

dennisyu

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I don't think it matters whether the explanation is short or long. When consumers are fed up and annoyed they just want the refund, unfortunately.
 

MisterF

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Refunding them means that you'll lose all the money spent on ads. (also what's an HAF thread)


Refunding them because you can't deliver on time is one of those things, and the fact you've spent money on ads is irrelevant. Better you refund them when they ask, then then doing a chargeback and leaving you poor feedback etc.
 
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