This is the third post so far and this is probably going to be the most time consuming for me. Let me start of by saying I am by no means a professional in the IM industry but I do have a good lengthy amount of years experience and I have done pretty well. I had saw a Q&A thread on another forum and it inspired me to make this. For a few days, Il be answering any questions you have (within reason of course). Business related would be preferred. One question per post please. Let's keep this organised. I know there are many of you out there who send me PM's, skype requests, emails etc and I can't reply as I'm too busy. Now would be the best time to ask me.. just about anything! I hope maybe some of you learn a few things from this.