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1and1 Took Down All My Domains Before Expiration Date!

Discussion in 'Domain Names & Parking' started by spiritfly, Nov 30, 2016.

  1. spiritfly

    spiritfly Regular Member

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    I'm aware that 1&1 is to be avoided at all costs and that's like a rule of thumb for domaining, but we all slip sometimes so please bear with me.

    March 2016: Bought 3 domains from them. Used my personal account with all my legit details. Paid with my personal paypal. Nothing fishy. I developed one of the website into a big site that started pouring traffic. I invested heavily in content($x,xxx) and hired very skilled writers that were experts in the niche. The site started ranking on 4-5 position just months after I started posting and I was so happy. Just when I was about to place some ads and monetize the site, something terrible happened.. More on that later.
    June 2016: I start a PBN creation service and started registering lots of domains with the intention of selling. Some were ordered by clients, some not. I registered 8 domains with 1and1 in the period of June-August 2016. All domains had a separate 1and1 account with the intention of pushing the domain to a client. Paid for them with my personal paypal that I used for my primary account

    16th Nov TRAGEDY STRIKES! All my domains, including my 3 in my personal account get suspended without any notice. They all go into redepmtionPeriod. My personal 1and1 account gets locked(was probably locked a few weeks ago, but never noticed) as well as some of the client accounts. Some client accounts were completely deleted along with their domain names. This is when the torment begins..

    1and1 do not have any official email or chat for support. Only phone. US phone. I do not reside in US which means long distance calls and my bad spoken English will come into play. An option I try to avoid at all costs. Googled a few emails and sent them an email, few days no reply. Found their facebook page and luckily a person named Tara responded. Told her my troubles and she said it's best to call them. Okay.. Called their tech support phone on their website, a non-native English speaker(far better than me though) tells me my account is set for suspension(WHAAT??) doesn't provide a reason. Tells me the security team can tell me, but they are not in working hours right now. I call the security team next day, nobody picks up.. after a few more tries I learned it's thanksgiving and they are feasting on a big juicy turkey for dinner while I pull the last bits of hair I have left for supper.. Black Friday also not working.. Weekend, yup that turkey needs to be digested well.. Finally monday comes I call them and a miserable guy called Matt says in a mumbling voice your account is set for termination like it's just an ordinary every day thing. But why, how what is the reason, how can I get back my domains?! Dunno, it's just set for termination says lazy Matt.. Call the tech support maybe they can help you transfer out the domains to a different host.. (I wouldn't stay with you even if you paid me for it I think in my head) So I call the tech support which is the first phone line again and explained my case for like the 50th time and a guy literally asked me to spell out my domains to him so he can escalate a ticket to the necessary department. I spent half an hour spelling one domain name, I was exhausted. It was clearly some kind of ploy to keep me busy and wear me out. But I'm not giving up, I'm made out of steel! I listened to hard-rock / metal in my teen years, I can endure pain, hit me harder! So we hang up, but I realized the guy sent a request for one domain only. I call again and a different rep picks up, Leo. This guy was the only concerned rep I have encountered and started asking many questions. The only downside? I waited on the phone while he was typing out the ticket. And it got VEERY long. I sat like an hour and 10 minutes with this guy listening to him typing out every word I said in his own interpretation. M'Kay I can endure, I'm strong.. So at the end he says I will transfer you to my supervisor so you can explain to him. Please go ahead! Then picks up Steven from the Security Department(again). So I tell him the whole issue again and he says okay let me put you on hold. I agree and the call drops. I though it was some kind of glitch with skype and call them again. Went through the whole explaining again and asked to speak to Steven in the Security Dept. and apologized for dropping the call..

    Steven: it didn't drop! - in a rude voice!
    Me: Then why did you hang up?
    Steven: Because I don't believe your story sir!
    Me: What exactly you don't believe?
    Steven: I don't believe a single word you said!
    So I start explaining my stance all over again and he interrupts me instantly
    Steven: I don't believe anything you say because I called all of the numbers of your clients and nobody picks up
    Me: Okay if you don't believe then how about my account? I'm a real person, I exist, I can provide ID or proof whatever is necessary?
    Steven: You've committed a fraud sir!! We don't want to do any business with you! Do not call us again!
    Me: This phone call is being recorded and you will be reported to ICANN.. *click*

    Well I really did record all the phone calls because I filed a report to ICANN before I communicated them and they asked me for evidence of them not complying. I sent the evidence today as per requested by ICANN and it was accepted. 1and1 has 5 days to answer. However I don't really have high hopes that something will come up from this.. I have to have backup plan.

    So I never really understood what kind of fraud I did and they refused to tell me. I saw a lot of similar comments on their facebook page, customers complaining for their domains getting deleted on 16th November. So apparently they did some kind of a massive purge of suspicious accounts. I suspect my client accounts were deleted because of inaccurate WHOIS(even though I never received an email to those accounts to confirm the accuracy of the WHOIS details), and they somehow linked my personal account with those client accounts and deleted it as well without thinking much.

    I would be glad if anyone suggests anything however unethical it might be! I already bought a service to spam their facebook page with comments constantly, but that is just not harsh enough. It does ease the pain a bit, but doesn't help me get back my domains. I would appreciate any help on this case whatsoever. I need to get that domain name from them as quickly as possible! It is still indexed on google so time is of an essence! I'd appreciate any kind of input.
     
  2. SEOking222

    SEOking222 Jr. VIP Jr. VIP

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    Very sad to hear this from you, I was thinking to host my 2 new sites on 1 & 1 HOST........ BUT the plan is now demolished :(
     
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  3. DeadJoe

    DeadJoe Power Member

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    Sorry to hear that man. Just keep at it I guess, try to get another supervisor other than Steven. Keep trying and hopefully it will work out. Good luck!
     
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  4. dosk

    dosk Junior Member

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    They obviously did something wrong. Next time I would register my clients on a separate account. Maybe try to call ICANN, and report directly to them.
     
  5. dosk

    dosk Junior Member

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    Get some cheap offshore hosting, it's better than big companies.
     
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  6. spiritfly

    spiritfly Regular Member

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    Yeah, it is such a waste. It was my first white-hat attempt and it was working out so well for me! The website was ranking with content alone! I carefully picked out writers with a long and tedious process from a niche-related forum. The domain itself was a perfect match as well! It was a new TLD. mainkeyword.mainkeyword2 and probably part of the reason why it ranked so well. I caught this niche before it trended. Everything was going so smooth it was unbelievable! I never even tried to monetize the site properly. It wouldn't have been so bad if I had tried to monetize it at least just to see the results from this white-hat experiment. At least I would've learned something from this. Now I have no data from these tests.. Just plain terrible..

    I guess it wasn't meant for me to get into white-hat SEO after all.. LOL
     
  7. DeadJoe

    DeadJoe Power Member

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    Are your sites still up? If they shut down your account then you still have the content and you can rebuild. Either way, fuck them! Nice of you to bring this to the forum.
     
  8. vsching

    vsching Power Member

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    Report to their social profiles and let all their customer see it!
     
  9. spiritfly

    spiritfly Regular Member

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    Nope. All 3 of my domains in my personal account, including the one that's been ranking so well on a competitive niche that is trendy, are into redemptionPeriod. They are offline since 16th November. The only way to restore them is one and one to send a restoration request to ICANN for fee. I have read about similar cases in which 1&1 assisted the customers to restore the domains and move them elsewhere. However I highly doubt they will do that in my case. Every attempt to ask for restoration of my domains brings me to the security team and Steven was very clear about how he feels about that. My only hope at the moment is that report I filed at ICANN for deletion/suspension of a domain. I really hope justice will be served to 1and1.

    So the only way for me to get those domains is if 1and1 agrees to restore the domains for me. I already shifted all my content to a new website that I had registered at that period in the same niche just so I can prevent someone else copying my content in the meantime, however I doubt it will have the same effect now.
     
  10. dosk

    dosk Junior Member

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    backorder them with another company now, so you can retrieve them hopefully before anyone else.
     
  11. spiritfly

    spiritfly Regular Member

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    I got blocked from their facebook page lol. A representative from 1and1 named Tara was chatting with me and said she will look into this closely and try to help me in a few hours. Next they I was blocked from their page, lol. How inconsistent is that?
     
  12. spiritfly

    spiritfly Regular Member

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    Yeah thanks, that's my last resort and I really hope it won't come to that because auctions seem to go up pretty crazy lately! I will backorder at every backorder service I know and hope for the best. I just hope dropcatch.com or pheenix.com won't catch it. If only another guy places a backorder, the domain will go into a public auction if it gets to dropcatch or pheenix. And that's where the magic happens. Prices can go crazy high!
     
  13. Hawkster

    Hawkster Jr. VIP Jr. VIP

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  14. seoheroo

    seoheroo Junior Member

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    Wow, they are bad.

    On a side note, Did you have a backup of your websites into the cloud?
     
  15. spiritfly

    spiritfly Regular Member

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    I only bought the domains from them, they were hosted elsewhere, thankfully. I do have a backup, yes and already put that content out on a different website, let's hope google will recognize it as original content on the new website. :)
     
  16. miedy

    miedy Senior Member

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    lol dude that was really really terrible especially with the money site.. I would be really frustrated.. I haven't used them since I heard they are the worst.. i have few domains across different companies I don't even use my real details on some of them and i'm with them for 3 years already.
     
  17. seoheroo

    seoheroo Junior Member

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    You can do a google canonical. It tells google that its the same website, but moved. I know Moz did that when they changed domain to moz. They did a whole blog with data and showed the dfiference before, after, and after after.