Network issue saying all nodes are currently online. But vps is still offline for more than 5hrs. Tried to contact through livechat but no one responded.
So opened a ticket(Ticket #919144).
Kindly solve my issue.
The issue is now solved and i checked your ticket and your VPS. It is up and running right now.
You did also benefit from a free month to compensate for the downtime as well.
Here are the details of the issue, we faced over the week end :
UPDATE : 14/02/2016 17 h 06 m CET
The server and therefore all the VPS are now back online, running, and stable for a few hours.
To give you the details of the outcome, we have discovered a severe malfunctions at both of the redundant cooling systems following an electric incident on the 2th of February.
The cooling system had a direct impact on the SSD caching drive which became overheated and therefore faulty.
The CPU test we did in the early hours of the investigation should have reflected the issue since, by nature it should have crashed by increasing the temperature, but it was passed successfully while making the issue worse.
The cooling systems have been both repaired and are now operating properly.
As per our SLA agreements, we will grant a full free month to our users claiming it through support ticket.
Otherwise, as a consequence we are considering adding the possibility to benefit from an emergency VPS at a fraction of the cost using the same IP as the primary VPS.
It will be raised in a meeting and possibly tested among a few users soon.