i recived one email from you that was for a login, but that was an account to see the backlinks created, thats all (i think thats what it is as there is no explanation of why you sent me this login, or the purpose of the login or how to use it, when i login, it only shows backlinks).
Again, i'm very happy with the video and promotion i purchased seperately as that is ranking well and the quality of the video is very good (but i didn't get much or any communications on that either, but it was a much small package, and only one service), but this service leaves alot to be desired as there is a lack of communication and tracking, and modules that are still undone...
You mentioned that i did not email support, but there again, i'm not sure where your support ticket system is, like i said, there is a total lack of communications and instructions on what the customer is to expect, and where he can communicate.