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Stay away. These guys are a bunch of crooks. I was double billed, and they refuse to refund me.

I upgraded my subscription to the 47 dollar package from 17. Before the next billing, I downgraded back to the 17. They then charged me 47 and 17.

Company didnt respond to several emails. I also filed an informal claim with paypal that they refused to respond to. I didnt want to escalate. I then escalated but PayPal doesn't cover digital services.

Company eventually informed me that they do not "approve" of anyone trying to work it out within paypal but admit that they charged me for two subscriptions on the one account. They refuse to refund.

I have been going back and forth with them.

Company is a bunch of scam artists and fraudsters.
 
well this is not good.. I was going to use this service but integrity seems to be lacking
 
We have thousands of happy customers that are busy ranking sites and making money. It doesn't make sense to engage with people that are clearly in the wrong. The premise that we can charge without permission alone isn't possible since we use Paypal. Paypal and the users have the control over their payments, not us. Just like a gym membership or a phone company, if you neglect to cancel, you'll be charged.
 
Extropy said:
We have thousands of happy customers that are busy ranking sites and making money. It doesn't make sense to engage with people that are clearly in the wrong. The premise that we can charge without permission alone isn't possible since we use Paypal. Paypal and the users have the control over their payments, not us. Just like a gym membership or a phone company, if you neglect to cancel, you'll be charged.
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That's understandable. However, he seems to be suggesting that you guys were ignoring all of his messages and the fact that he was double charged. Would you care to explain that? I know if I had an account with you guys for the $17 plan, and then I chose to upgrade to a bigger plan, and then got charged for both plans with the billing cycle came around, I would not be happy.

And since you're using analogies.. I have a cellphone, and my cellphone provider has my credit card. Do you think I'm entitled to a refund if my cellphone provider double billed me? Or if I updated my plan via their website and then double billed me for both plans?

It just makes it a bit concerning for anyone that's considering to try out your service.
 
Sure.. He was double charged because he subscribed twice, once at the basic level and once at the pro level. Since paypal is handling our payments we can't set up a duplicate payment profile for him - it's impossible. The issue here is he didn't want the two plans he signed up for. Further, he DID email in a couple of weeks after the double charge but it isn't showing up in our ticket system (Groove HQ). So his anger for our non-response is justified. The defamatory statements about being a fraud are not since the charges were valid.

I totally agree you'd be entitled to a refund for a true double bill. That's just not the case here.

For anyone out there reading, you can see your subscriptions for any and all of your services inside your paypal account at any time. And more importantly, you can cancel them inside your paypal account at any time as well. So if there is every any doubt or question what you'll be billed, just give that a look and you'll know immediately.
 
please send over a discount code. I've built out a handful of powerful links which haven't indexed yet and wanted to see if your service will speed up the process.
 
zubidoo said:
please send over a discount code. I've built out a handful of powerful links which haven't indexed yet and wanted to see if your service will speed up the process.
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Sent via PM. I'm always available if you have any questions.
 
signed up. will report back if the inner page links end up indexing.
 
please send coupon code for discount

Ailia
 
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Edit: Tried again, got it working... was able to sign up. Can you please activate my account, its showing I'm not subscribed... Paypal Transaction ID # 7D166111AG085322S


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Hey guys I tried signing up but did not receive a confirmation... its not in the junk folder either.. could you pm me, I'd really like to subscribe to this service!

Also I'll take a discount code if its still available.

Thanks for your help!
 
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ailia said:
please send coupon code for discount

Ailia
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Forwarded.
Serp_Pimp said:
Edit: Tried again, got it working... was able to sign up. Can you please activate my account, its showing I'm not subscribed... Paypal Transaction ID # 7D166111AG085322S


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Hey guys I tried signing up but did not receive a confirmation... its not in the junk folder either.. could you pm me, I'd really like to subscribe to this service!

Also I'll take a discount code if its still available.

Thanks for your help!
Click to expand...
I'll forward this to our support staff.
 
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