Zwielicht
Elite Member
- Aug 31, 2013
- 21,128
- 40,595
You have to pay Paypal $2,000 or you will be permanently banned from ever using their service again.
However, you can dispute the chargeback through the Paypal Resolution Centre if you can prove that you delivered the product that was accurately described to your customer. This means keeping an accurate record of all email correspondences between you and your customer, a copy of the product you delivered.
If you delivered an honest product to your customer, then don't let them get away with an unwarranted chargeback. This is stealing even when the product is digital, and people who do this to small businesses deserve much worse than having a chargeback disputed. If, however, you overcharged them and scammed your customer, then you deserve the -$2,000 balance in your Paypal account.
However, you can dispute the chargeback through the Paypal Resolution Centre if you can prove that you delivered the product that was accurately described to your customer. This means keeping an accurate record of all email correspondences between you and your customer, a copy of the product you delivered.
If you delivered an honest product to your customer, then don't let them get away with an unwarranted chargeback. This is stealing even when the product is digital, and people who do this to small businesses deserve much worse than having a chargeback disputed. If, however, you overcharged them and scammed your customer, then you deserve the -$2,000 balance in your Paypal account.
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