Fiverr Customer Support Sux

[muscleteen]

You have a good point there. $5 won't break me, it was just the principal of the thing to mark a gig as delivered while asking for more time. And what topped it off was Fiverr not responding.

I remember when Fiverr used to respond within that same hour. I think I will take your advice and just forget the whole matter.

Thanks for everyones imput.

Alright... You missed it again. I'm going to try again... This time, harder!

=====> Can you paste your two messages here? I might be able to tell you what's wrong. I had an issue with a seller and Fiverr's customer support was quite efficient in returning the funds to my account. <=====

Isn't it funny that you too are not responding to my messages (that I wrote to HELP you recover your money...), even though I sent 2 of them? Ironic, huh?

 

[sameer]

From My Side , Fiverr Support Team Always Help Me!! Try to Find Reliable Seller Look into Feedback's Firsts before Order, Don't waste Your Time , Move on!!

 

[mark201313]

After having customer service issues myself and searching the web as a way to find help - I realized the site is notorious for poor customer service. They don't seem to have made any improvements in the past 2 years in this area from what i've read. Report your concerns to the Better Business Bureau to try to force their attention to the issue. If enough of us complain to the BBB the company will have to take some sort of action.

 

[Sharer]

After having customer service issues myself and searching the web as a way to find help - I realized the site is notorious for poor customer service. They don't seem to have made any improvements in the past 2 years in this area from what i've read. Report your concerns to the Better Business Bureau to try to force their attention to the issue. If enough of us complain to the BBB the company will have to take some sort of action.

This seems like a very good idea. If Fiverr is not going to protect the buyers from being scammed out of their money by bad sellers, then they should be reported to BBB.