I'm very happy to see that most of you understand our situation. We did actually get hacked, but nobody got to any customer details. They only got access to our wordpress install. We've stopped selling the software but we haven't stopped updating the software, as we're getting ready for our 1.1 official launch, which all of our customers are getting for free. The reason we're not selling is quite simple. I don't feel comfortable selling a tool that's basically a hacking tool, which the new Botstagram had to become after Instagram changed their API. Yes, we're focussing on our new software, which will launch soon as well. We've learned a lot from Botstagram. We've learned that customer support is a lot more important than we thought and that our next tool will have to be more stable.
Neither of us had ever sold software before, so the mistakes we've made were sometimes very stupid. However, we've never held money from someone who wanted a refund. We've never told someone off because he wanted a refund. We're honest people, we just had no experience. With the experience we've gathered now, we expect our next software to bring a nicer experience to us, but more important, our customers.
Thanks for sticking with us. I realize some people aren't exactly happy with us, and I totally understand that. We've done our best to keep everyone happy, but with a team of two people, that's difficult. For now we're focussed on getting the official Botstagram 1.1 release out while building our next piece of software. You guys will be hearing from us a lot more, and hopefully that will be in a more positive light.
Thanks,
Stefan
