Hi JRose, you are not alone. I have a VPS as well on Bermanhosting and I'm having a problem on licensing my Scrapebox. Just now, when I asked if they can provide me a new machine, they responded well and fast. I just hope Scrapebox will let me activate my license now.
Same here. Bermanhosting was quick to fix the problem once it had been identified. Just got the new setup. Just waiting on a response from scrapebox now.
Scrapebox doesn't necessarily use a "hardware ID" its more of a "windows id" it has a name, but I forgot it off the top of my head. Anyway, Sbox has a program that will change your windows ID. Providers will take 1 windows setup and clone it on many VPS, which makes sense, to some degree, but then they all have the same ID. So you just have to run the sbprep program that support can give you. That will force a change in the windows ID, then activate it and you will be the only one on the planet with that windows ID.
Then you shouldn't have any more issues, you wouldnt need a vmware setup, but if they want to give it to you and you want to go that route, then thats fine too.
(I went thru and asked support for some of the common questions I see so I could just copy and paste them vs typing them a hundred times, lol)
Thanks Loopline. I was hoping that you'd be one of the people to respond to this thread since I know you're intimately familiar with Scrapebox. Berman went ahead and set me up with a new machine and and VMware setup. I'll make sure to ask scrapebox support about the sbprep program when I contact them again.