Just FYI - You cannot refund if there is an open dispute that is escalated to a claim. OP did you escalate to a claim? You said you initiated a chargeback via AMEX. I would suggest screenshots to prove the Refund option is not there. I think that is your best bet dude, even though I think that you may want to walk out of here quickly on your own accord. It seems many people are not happy with you.
I am completely impartial to this (although it sounds like a scam) but wanted to point out that maybe both parties are saying dispute when they mean claim?
https://www.paypal.com/helpcenter/main.jsp;jsessionid=13hLQLtpdygFgT2T4821Gwd15nBwG9QrD88PGNJmKYGxyRCQGpPp!-310385942?locale=en_AU&_dyncharset=UTF-8&countrycode=AU&cmd=_help&serverInstance=9012&t=solutionTab&ft=browseTab&ps=solutionPanels&solutionId=1206947&isSrch=Yes
from the post of OP, i assume it was not escalated. If not, still essencewebs can refund by clicking resolve now...
Just FYI - You cannot refund if there is an open dispute that is escalated to a claim. OP did you escalate to a claim? You also mentioned AMEX, why didn't you just chargeback with them and avoid PayPal altogether? I would suggest screenshots to prove the Refund option is not there. I think that is your best bet dude, even though I think that you may want to walk out of here quickly on your own accord. It seems many people are not happy with you.
I am completely impartial to this (although it sounds like a scam) but wanted to point out that maybe both parties are saying dispute when they mean claim?
Please see this link for PayPal Help Center on the issue
You can escalate regardless of number of days. You can pay someone and in a few seconds file a dispute and escalate if you call Paypal as they have the right to do that when you request it over the phone. I have done it many times.As far as I am aware a dispute cannot be escalated to a claim before a certain number of days of the dispute being open and the seller given a chance to respond
You can escalate regardless of number of days. You can pay someone and in a few seconds file a dispute and escalate if you call Paypal as they have the right to do that when you request it over the phone. I have done it many times.
I don't think it matters, one of the reps told me you have the right to dispute it and escalate it over the phone you just tell them your case - something like "I paid the seller and he blocked me immediately"The last time I disputed a payment was a year ago and I couldn't escalate it to claim until 7 days later. That was for a tangible product though.
I don't think it matters, one of the reps told me you have the right to dispute it and escalate it over the phone you just tell them your case - something like "I paid the seller and he blocked me immediately"
Should I go ahead and escalate it to a claim then?
No response from the seller as of yet.
Should I go ahead and escalate it to a claim then?
No response from the seller as of yet.