Yes we had around 3 hours of downtime on shared3 last week, bad things happen, no matter who your hosting company is. What sets companies apart is how they deal with the bad things that do happen
We worked continuously to get shared3 back online, while maintaining data integrity. I made the executive decision to go ahead and run an FSCK across the entire node, to ensure that the file system was completely stable before bringing the node back online. I could have easily done like many providers do and brought the node back online without completely checking the file system. Chances are 95% of you would have been 100% ok with 0 data loss. I however had to think about the 5% that could have penitentialy lost data. The entire node hosting that shared container went offline, because of a Power Supply failure. This type of failure meant that all of the information data etc that was in the memory of the server would have been lost. I know many of you may think this isnt a big deal, but when you servers have 256 gigabytes of RAM, it becomes more of a problem. I am very sorry to everyone who was affected by the outage. I however was very pleased with our response, we were aware of the outage a mere 37 seconds after the server went down and we had the server with a brand new power supply online running the FSCK in around 25 minutes.
We gave all affected clients a free month hosting, and we kept our client informed of the situation throughout the duration of the outage. I know that is more than most hosting providers can say.