Hi
I have noticed a seller recently over the past couple of months who has had a lot of negative feedback but the day/couple of days after it has vanished. This feedback also hasn't been revised (as the same number of revisions is always the same). Some of these comments are very unlikely to be revised anyway. For example I looked at it a few days ago and there were six negatives in one day and when I look a couple of days later bam...every one has gone and their score has gone back up to 100% this has been happening over the past three months I would say and there have been loads of negative feedbacks just removed and not one revised, I can't help being curious as to how this could have happened, ebay are unlikely to have removed that many and some of the comments there were none that violated ebay's policies, any idea as to how this is being done?
Cheers
Most likely it was one of the reasons below.. I haven't heard of any round about methods of removing negatives. Usually it's just easier for me to offer partial refunds to my buyers in exchange for feedback revision if they are unhappy with the transaction.
eBay may remove or adjust Feedback ratings or comments if:
The Feedback contains inappropriate comments, or violates one of our Feedback policies.
At the time the item ended or the Feedback was left, either member participating in the transaction was unable to form a legally binding contract.
Either member provided eBay with an email address that is invalid, and that member could not be contacted at the time of the transaction. See our false or missing contact information policy.
A buyer mistakenly leaves negative or neutral Feedback for the wrong seller, informs eBay of the error, and has left the same Feedback for the intended seller.
A member is suspended by eBay for behavior that we've determined is malicious enough to warrant removing all the negative and neutral Feedback they've left for sellers. Note: If a member is suspended within 90 days of registration, all Feedback left by that member is removed.
eBay is provided with a valid court order requesting Feedback removal.
A buyer fails to respond to a reminder about an unpaid item and the unpaid item is recorded on their account.
A buyer's communication within the Resolution Center undermines the purpose of the unpaid item process and the eBay Feedback system. For example, if a buyer responds to an unpaid item reminder with nonsense text simply to retain the ability to leave Feedback for a seller.
eBay determines at a later date that the seller met the requirements for an automatic 5-star detailed seller rating for the shipping and handling charges category. In these instances, we may adjust the rating to 5 stars.
A buyer leaves a seller negative or neutral Feedback that refers to customs delays or customs fees (see below).