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just to let you know guys that my sites are now working and I'm in dutch server i can now access my blogs but can't get through with my control panel. hope this will also be fixed.

dreamer
 
EW i hope you did back up our files coz i forgot the settings of my Content Lock Pro..
 
UPDATE DUTCH SERVER -

Main IP is released now - all sites that have ANY problems on Dutch server - please contact me or Ben, so we can look this up.
It looks Dutch server is back to normal for good.
 
UPDATE FRENCH SERVER -

Upload is being carried without any problems.
Once again please be advised ALL DATA IS MIRRORED.
We have server mirror in Holland.
Thats better than backup files, as backups can get corrupted (which leads to whole account broken).
We have mirror of our server (exact copy) and now we are transfering it to French server - this allowed us to actually find exploits and clean them up offsite.
Data we have is real time files, all is kept securely on remote server.
So no worries - all is good, your data is secure and up to date :)
 
Hi guys - I will be offline now for 1-2 hours, as I need to work in server environment, and I cant have processes running in background for safety reasons.
Its pretty advanced stuff, so I cant get disconnected.
I will update once I am back :)
 
UPDATE FRENCH SERVER -

Upload is being carried without any problems.
Once again please be advised ALL DATA IS MIRRORED.
We have server mirror in Holland.
Thats better than backup files, as backups can get corrupted (which leads to whole account broken).
We have mirror of our server (exact copy) and now we are transfering it to French server - this allowed us to actually find exploits and clean them up offsite.
Data we have is real time files, all is kept securely on remote server.
So no worries - all is good, your data is secure and up to date :)

This is great news. Lets all we hope everything will be up and running in next few hours.
 
I am glad that the data is mirrored, but I doubt that the french server will be online tomorrow
 
I am glad that the data is mirrored, but I doubt that the french server will be online tomorrow

Hopefully today.

We are doing really good - less than 900K files left, so we did over 1,6 mil files already + now it is slowly speeding up, as files are smaller in size.
So around 70%+ finished.
I am manually checking if all is good all the time. I will update when we are at 80-85%.

About mirroring - that's why we know your data is secure - with backup one file could be corrupted, and we would be screwed.
But with mirroring we can fix files on the fly (swap them with files from working server), and it looks like all bad files have been fixed for good :)
Lets wait until we hit 85% now :)
 
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Hi Guys.

80% - all good so far.
I am maintaining connection in real time.

EW
 
EW- what do we have in place to make sure this doesn't happen again? Can you explain? PM if need be
 
So at 100%, how much longer until we can edit/login to our sites? Would it be immediate?
 
So at this point, should the websites on the French servers be working? It seems to still be down for me, and when I login via cPanel, it displays a blank page. I do admire the work being put into place for this matter, however.
 
So at this point, should the websites on the French servers be working? It seems to still be down for me, and when I login via cPanel, it displays a blank page. I do admire the work being put into place for this matter, however.

Hi.

No, they have to be down - also please refrain from accessing Cpanel, or your data can get corrupted.
Websites will be up and running once system files will be uploaded.

EW
 
Thanks for the prompt reply. I'm still sticking with this host as this has been the only setback I've suffered for the two months (I know, not much) I've used it.
 
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