Permanently Closed Marketplace Sales Thread

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3 days and still counting.
Worst downtime I ever experience :(
What's the problem here?
 
Seriously. French server has been "worked" on for the last day or so. I don't want a "it'll be up in X minutes" I want to know what is taking so long.
 
3 days now. That's about 10% of my monthly revenue gone. Man, please hurry and get it fixed!
 
Seriously. French server has been "worked" on for the last day or so. I don't want a "it'll be up in X minutes" I want to know what is taking so long.

Some of config files are corrupted.
What we need to do is - install server, starting uploading files, and waiting until server will get compromised - then we can select config files that are most likely infected.
Afterwards we need to clean server, and start this again.
As far as I know 2 more corrupted files left.

EW
 
Some of config files are corrupted.
What we need to do is - install server, starting uploading files, and waiting until server will get compromised - then we can select config files that are most likely infected.
Afterwards we need to clean server, and start this again.
As far as I know 2 more corrupted files left.

EW

Can you give any ETA at all on this?

Even if you are wrong, I don't care, just make a prediction on the time.
 
well i hate kissasses and dont mean to sound like one, but im pretty happy. my sites are up, i never backed them up and all the "stuff" is still there. its the only problem i've ever had with the service. plus extrawinner learned "something" from this mistake that's just going to make the service that much better.

remember when dale carnegie was asked why he didnt fire the employee who lost $200k on a mistake - "why would i fire someone who has learned not to make $200k mistakes, just to hire someone that hasn't" - it's a good answer.

What if the employee lost 100k and still losing, yet he can't tell you how much he going to lose?
Will Carnegie fire him?
 
Hopefully last corrupted file was found and eliminated.
I am beginning restoring full server ladies and gentlemen :)
I will update in 20 minutes.
 
well i hate kissasses and dont mean to sound like one, but im pretty happy. my sites are up, i never backed them up and all the "stuff" is still there. its the only problem i've ever had with the service. plus extrawinner learned "something" from this mistake that's just going to make the service that much better.

remember when dale carnegie was asked why he didnt fire the employee who lost $200k on a mistake - "why would i fire someone who has learned not to make $200k mistakes, just to hire someone that hasn't" - it's a good answer.

You have no idea... First I thought - I will need to give heavy bonuses - and then this hit me - fuck bonuses, instead we can get best support around (even better than what we have now), live chat support (why not?), better servers, and VPS service running to please existing customers - before it was just plans, now its action :)
 
EW - Ezlegion. I know this has been a rough couple of days, sorry to hear of all the lost earnings for members. I too am on the French server, hopefully it will be up tonight. Hopefully...!!!! I would fully expect some nice bonuses for your customers (aka ME) in the near future, for sticking buy you guys...!!!

Cheers
 
EW - Ezlegion. I know this has been a rough couple of days, sorry to hear of all the lost earnings for members. I too am on the French server, hopefully it will be up tonight. Hopefully...!!!! I would fully expect some nice bonuses for your customers (aka ME) in the near future, for sticking buy you guys...!!!

Cheers

Not just you but everyone, I mean damn I lost $700 and counting since this happend. I know its not EW fault, but a free month of hosting wouldn't kill anyone ...:chairfall

http://www.youtube.com/watch?v=HuABhumm6fY
 
I don't want bonus. I just want good support from you guys, Bart, give access to Ben when you travel.

In future, offer an optional backup service too. I don't mind paying a few bucks for this.

P.S. I've already lost $1k, lesson learnt.
 
OK, all system files have been uploaded successfully, and all corrupted files eliminated.

We started uploading users files.
This will take a while, but you should see website coming online soon :)
Hopefully that's it!

EW
 
I don't want bonus. I just want good support from you guys, Bart, give access to Ben when you travel.

In future, offer an optional backup service too. I don't mind paying a few bucks for this.

P.S. I've already lost $1k, lesson learnt.

I will give full access + get 24/7 outsourced support that will deal with heavy jobs too, not just easy fixes...

We are working hard on getting there.
 
Extra keep saying since past 24 hours he is uploading this shit that shit but all I can say is my sites are still down even after now 5th day. Fuck this service. I never thought it will gonna happen wid me.

I have bought $99 year plan for 3 years but I don't think he is even able to support for next 1 year. I knew it in advance but then as he is a reputed member here I just fucked 99$. He is not even replying to what questions are asked here. What he is going to do that it will not gonna happen in future? I gave him 12 hours last night but he failed to make my sites live yet. I can still see NO updates and still the situation is same as it was. I don't believe it anymore.

I will gonna shit list this service but before this I want to give extra another chance to clarify here clearly and not just trolling.
 
Both skype went offline already, guess this call another day.
They are pretty helpful all this while but in hosting, uptime and getting back quickly is the most important.
This is the worst, longest downtime I ever experience with any hosting.
Busying explaining and refreshing...
 
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EW, one of my sites is up but I can't send out any email (or receive email for that matter). Why is this?
When I do an intodns check it says my DNS server is not responding.
Everything seems fine, my site is loading, I can log into Cpanel, etc. but I can't send out any email. What could be causing it?

Could this be due to the fact that you have not "restored" the old IP. You mentioned the following: "As of Dutch server - if changing IP is to much hassle for you, then our ETA for restoring old IP is tomorrow around 12pm GMT." (post #1192 above)

Is this what is causing the fact that I cannot send out any emails? Do I need to wait until you restore my old IP?

Thanks EW.
 
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You are complaining for $99 ? and your big money making site didn't have a backup. Just remember to put yourself in the shit list also

If you had a backup you would be fine. I didn't make one but downtime is expected from anonymous hosting they get attacked and things fail go to a hosting forum and see what other people lose.

Extra keep saying since past 24 hours he is uploading this shit that shit but all I can say is my sites are still down even after now 5th day. Fuck this service. I never thought it will gonna happen wid me.

I have bought $99 year plan for 3 years but I don't think he is even able to support for next 1 year. I knew it in advance but then as he is a reputed member here I just fucked 99$. He is not even replying to what questions are asked here. What he is going to do that it will not gonna happen in future? I gave him 12 hours last night but he failed to make my sites live yet. I can still see NO updates and still the situation is same as it was. I don't believe it anymore.

I will gonna shit list this service but before this I want to give extra another chance to clarify here clearly and not just trolling.
 
If the files were being reuploaded I don't understand why my sites aren't back up - my primary domain begins with "a" so based on what you said it should be one of the first to come back EW?

I've now had almost 4 days downtime :/
 
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