To be honest, I’m not even going to bother explaining anything about
@astrabox 's review. It's just mailchannels which is something the customer isn't used to. He asked for a refund at 14:15 UTC and full amount refunded at 14:56 UTC. Anyway, I will just say thank you for your comment.
However, I would like to address a more important point raised in the review. The statement “provide a service that matches the level of this forum” is actually something I take seriously.
Our thread on BHW has been active for nearly four years and has reached close to 100,000 people. Naturally, this brings responsibility. Anyone searching for hosting on this forum will likely come across us and that means we should aim to deliver a service that truly reflects the standards of this community.
So the real discussion here is not about a single complaint or a misunderstanding of how mailchannels works on $3/mo shared hosting. It’s about continuously improving the quality of what we offer. We acknowledge that, and we will continue working on it. So we are planning to bring more BHW-specific campaigns and transparent information to Web Hosting sections. If we are reaching tens of thousands of customers here, and if they trusting us for years, then yes - the service should absolutely meet the level expected on this forum. And that is something we are committed to improving.
And while I’m at it, I’d like to thank
@AretasIV for their review. He is a wonderful community member who has been using our service for years and has taken the time to support us with his review recently.