xmojrem maghribi
Newbie
- Apr 9, 2020
- 12
- 4
[BULLETPROOF] Windows/Linux/MacOS VPS from $4.99 ⭐ DMCA & Abuse Ignored ⭐ cPanel Hosting from $0.79 ⭐ Offshore Locations | Virtualine.net | Fully NVMe
- Thread starter Virtualine
- Start date
xmojrem maghribi
Newbie
- Apr 9, 2020
- 12
- 4
I had a very disappointing experience with Virtualine.
After raising concerns about the service, my refund was processed, but immediately after that I was informed that my service would be automatically terminated within 48 hours, regardless of my situation.
What I found most unprofessional was the tone of the support response. I was explicitly told not to buy any new service and that they did not want to work with me. This is not how a professional company should communicate with a customer, even in case of disagreement.
I was given a very short deadline to take backups, creating unnecessary pressure and stress. While refunds exist to resolve issues, terminating a client in this way and with this attitude shows a lack of customer care and professionalism.
I recommend future customers to be cautious and ensure they are comfortable with this type of support approach before using their services.
After raising concerns about the service, my refund was processed, but immediately after that I was informed that my service would be automatically terminated within 48 hours, regardless of my situation.
What I found most unprofessional was the tone of the support response. I was explicitly told not to buy any new service and that they did not want to work with me. This is not how a professional company should communicate with a customer, even in case of disagreement.
I was given a very short deadline to take backups, creating unnecessary pressure and stress. While refunds exist to resolve issues, terminating a client in this way and with this attitude shows a lack of customer care and professionalism.
I recommend future customers to be cautious and ensure they are comfortable with this type of support approach before using their services.
- Dec 25, 2022
- 821
- 159
Hey! We're happy to see your first 3 comments on your BHW account in our thread. Also thanks for the review.
From the moment you first placed your order, you repeatedly mentioned in your order notes and ticket responses that you mentioned/linked our BHW thread. We understood that your sole intention was to leave a negative review on BHW, and for whatever reason, your ultimate request was to have a comment on this thread.
And congratulations, you got it! We have right to choose our customers, we did not want to work with you and issued your refund. How you expected us to offer a backup time more than 48 hours for a product you haven't even used for 24 hours is a separate tragedy (still if you ask we can give more time). but since you enjoy leaving negative reviews, it's good that you added that too. I liked it.
First off, I commend you for mentioning in your order note that you would share our BHW thread link and leave a negative review, and for actually doing so - such dedication is truly rare. Thank you for your veeeeery bad review, that was awesome as you promised.
Be sure to visit other BHW sellers as well and don't deprive them of your reviews. I’m sure with that way you can make a lot of comments and give bad reviews to sellers.
Last edited:
xmojrem maghribi
Newbie
- Apr 9, 2020
- 12
- 4
Thank you for your reply. I would like to clarify a few points factually and calmly.
At no point was my intention to threaten or manipulate the company with reviews. Mentioning external forums or discussions in order notes or tickets is not uncommon in this industry and does not equal malicious intent. My goal was to understand the service and its limitations before committing further.
The issue was not the refund itself, but the unprofessional tone and the way the situation was handled afterward. Being told explicitly that the company does not want to work with me, combined with sarcastic remarks and a dismissive attitude, is what led me to share my experience publicly.
Regarding the 48-hour termination: regardless of how long the service was used, customers should be treated with respect. Clear, neutral communication would have avoided this entire situation. Offering additional backup time after the fact does not change how the initial message was delivered.
This review reflects my personal experience and the communication I received. It is not written out of revenge or bad faith, but to inform future customers so they can decide whether this support style aligns with their expectations.
- Dec 25, 2022
- 821
- 159
hi! you can use BHW10 coupon code
- Dec 25, 2022
- 821
- 159
No, we don't have lifetime option but you can pay up to 3-years.
- Dec 25, 2022
- 821
- 159
- Dec 25, 2022
- 821
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Hey, sorry for late reply for this. Maybe you already contacted with us but I just want to clearify that we offer addon ip addresses on same VPS plan. So it is possible but for rotating, you need to do your own setup/software integration to use server ip addresses.
- Dec 25, 2022
- 821
- 159
- Dec 25, 2022
- 821
- 159
Hey, thank you for your comment - there is no issue. You can also look another company as well but you're here and commenting this thread since 6 months so maybe you're keeping the good things to yourself
Anyways, I can happily refund you if you're not satisfied with the service that we offer but I don't even think you'd want that. You just love comment this thread on every 2 second downtime - don't worry we love you with that way! See you in next 2 second downtime on your server.
- Dec 25, 2022
- 821
- 159
Test it as you wish or buy it then refund it if you don't like it. Even if you for example come back six months later and say you want a refund, we'll refund you for the days you didn't use it. No problem with trials or refunds. I've been on BHW for four years since 2022, and I trust the service I sell.
- Dec 25, 2022
- 821
- 159
Guys, I have an idea! LET'S MAKE A CHALLENGE!!
I will tag @adsseller every month and ask him if he is recommending Virtualine this month. Because he is using Virtualine for months and he is not recommending Virtualine for months either!!!
For example, if I buy a snack from the store and don't like the taste, I won't buy it again. However, @adsseller has been buying the same snack for months, he tells his friends it's very bad and not to buy it, but he buys it again the following month!!!!
For transparency; Our last 6 months uptime is 99.78%, we activated over 200 new nodes in the last 6 months and released a ton of updates.
Then let's start like a TikTok content;
Month #1 of asking @adsseller if he recommends Virtualine this month?
**The challenge ends when he says he’s satisfied with the service or when explains that he is no longer a Virtualine customer.
I will tag @adsseller every month and ask him if he is recommending Virtualine this month. Because he is using Virtualine for months and he is not recommending Virtualine for months either!!!
For example, if I buy a snack from the store and don't like the taste, I won't buy it again. However, @adsseller has been buying the same snack for months, he tells his friends it's very bad and not to buy it, but he buys it again the following month!!!!
For transparency; Our last 6 months uptime is 99.78%, we activated over 200 new nodes in the last 6 months and released a ton of updates.
Then let's start like a TikTok content;
Month #1 of asking @adsseller if he recommends Virtualine this month?
**The challenge ends when he says he’s satisfied with the service or when explains that he is no longer a Virtualine customer.
- Dec 25, 2022
- 821
- 159
- Dec 25, 2022
- 821
- 159