Cryptomus now requires KYC
- Thread starter DerangedWolf
- Start date
nerui
BANNED
- Aug 25, 2023
- 20
- 12
Not necessarily a bad thing in the long run. If we actually want mainstream adoption to continue these things are part of the deal.
- Dec 3, 2022
- 1,536
- 485
where have you heard that ?
donaldcastro1980
Junior Member
- May 2, 2025
- 105
- 24
i can help you to process the kyc for the account
ICOGorilla
BANNED
- Jun 11, 2025
- 99
- 52
Previously, KYC was only required for P2P transfers and trading, but now it's mandatory for receiving funds, withdrawing funds, and creating merchant accounts
whiteline9
Junior Member
- Feb 24, 2023
- 105
- 31
I am currently facing this situation, did you succeed in sending the funds? Or is the funds still blocked?
SCRLAffiliate
Newbie
- May 8, 2024
- 29
- 28
KYC required = never use it again.
don't settle for less
don't settle for less
whiteline9
Junior Member
- Feb 24, 2023
- 105
- 31
I will share it with you because it has been resolved. After the transaction was blocked, I contacted them to explain the flow of funds, did kyc, and received a refund a few days later. I didn't feel like it until I got a refund, but I'm glad they eventually returned the money to me.
bhmrrmaster
Newbie
- Oct 22, 2025
- 26
- 17
what are our alternatives??
I’ve been using this service normally for 3 years. My KYC was completed long ago, no issues. Even when they started talking about “country restrictions,” they themselves were saying something like: if you’re already verified, you can keep using the service. Fine — I trusted that.
At some point they suddenly required re-KYC. I opened the verification flow and saw that my country is simply not in the list. Meaning re-KYC is literally impossible to complete. And guess what? Access to the wallet/withdrawals — gone. Your funds are stuck, and you’re left dealing with “support.”
After that, instead of providing a clear solution, support started asking me for:
A request to whom? Where? To the universe? That’s not a commitment. That’s just paperwork.
Bottom line: this is not a wallet — it’s a trap. Today it “works,” tomorrow they put you in a situation you cannot possibly comply with, and you lose access to your own money exactly when you need it (servers, services, bills — whatever).
And one more “bonus”: if your balance isn’t in USDT, they can say “we’ll return only USDT,” which means you may also lose money on conversion/spread/fees, while the service profits from the conversion. Nice.
My conclusion is simple and harsh: don’t keep funds there. Because at any moment they can lock you out, and then it’s “send more documents, we’ll consider it, we submitted a request,” etc.
At some point they suddenly required re-KYC. I opened the verification flow and saw that my country is simply not in the list. Meaning re-KYC is literally impossible to complete. And guess what? Access to the wallet/withdrawals — gone. Your funds are stuck, and you’re left dealing with “support.”
After that, instead of providing a clear solution, support started asking me for:
- details of my latest transactions,
- a USDT wallet address (because “we can only return USDT”),
- and the overall tone is basically: “we’ll consider the possibility of returning your funds.”
A request to whom? Where? To the universe? That’s not a commitment. That’s just paperwork.
Bottom line: this is not a wallet — it’s a trap. Today it “works,” tomorrow they put you in a situation you cannot possibly comply with, and you lose access to your own money exactly when you need it (servers, services, bills — whatever).
And one more “bonus”: if your balance isn’t in USDT, they can say “we’ll return only USDT,” which means you may also lose money on conversion/spread/fees, while the service profits from the conversion. Nice.
My conclusion is simple and harsh: don’t keep funds there. Because at any moment they can lock you out, and then it’s “send more documents, we’ll consider it, we submitted a request,” etc.
Kostyan
Newbie
- Mar 27, 2013
- 38
- 18
Same here - comleted KYC long time ago and couple days ago reset my KYC and I also can't pass it almost half of the world countries they don't accept right now and yes same thing “we have submitted a withdrawal request.” And now Need to wait up to 20 bussiness days to get my money back
Kostyan
Newbie
- Mar 27, 2013
- 38
- 18
I don't see there cryptomus service
- Jun 10, 2023
- 1,444
- 122
This only affects merchants (sellers) not the customer (consumer) buying. Yes they removed a lot of countries because of the new EU regulations put in place recently. We got someone from the country list to complete KYC for us and Cryptomus migrated our account to the new KYC account. No issues still
We process around 85k euros monthly through them.
We process around 85k euros monthly through them.
- Mar 15, 2023
- 257
- 64
it is been years now! nothing new brother. did you just find out?
- Aug 1, 2022
- 2,484
- 415
Where did I say I was using it for accepting payments?
cryptocarteloriginal
Newbie
- Mar 15, 2025
- 37
- 14
Cryptomus is a scam organization, don't work with them. Their team built few crypto scams before they created cryptomus and helikat. Maybe they don't plan to scam you now, but that is bad idea to support them
owellow1334
Newbie
- Jan 27, 2026
- 5
- 0
Yeah a lot of platforms are moving this way because of compliance pressure. Once regulators get involved, KYC usually becomes unavoidable.
Yeah a lot of platforms are moving this way because of compliance pressure. Once regulators get involved, KYC usually becomes unavoidable.