DR Resolved @Sunny8 v. @Mr Cool

[Sunny8]

Proof that the other party has been informed of this Dispute Resolution:

• Proof of Transaction: (Proof that you purchased the product or service (i.e., a service agreement or an order receipt)
  
  2 Transaction Hashes:
  
  5ebdd6d56d4fac19a541a13e5426ffc675f9ab43a30852c81d193a8e757e342c
  c492d8aa97fa14f1f65f57592990e3de29b1623712872a32bb2f129cfa85c720
  
  total 655 USD
  
  Proof from the seller (one of the transactions)
  

Dispute Summary:
I paid 655 USD upfront for the verification of 852,000 emails. He always claims that 150,000 or 200,000 emails are verified, but I never receive them. He doesn’t know which files he has sent me or which ones he needs to send. It’s complete chaos.

After more than a month, only about 105,000 verified emails have been delivered. There have been repeated, bizarre delays (e.g., a friend is ill, he forgot, it’s the weekend, it’s a holiday). Sometimes he ignores me for days, sends incorrect or corrupted files, and refuses to refund despite the incomplete service.

1. often sending wrong or corrupted files. (error)


2. Told me it would only take 2-3days


3. He lies about how many emails have already been verified, claiming that 150,000 or 200,000 emails are ready, but saying his VPS is blocked.





4. Bait-and-Switch Tactics.
Shifted focus to offering unrelated services (e.g., "GMB scraper," "Instagram scraping") instead of completing the original task.
Claimed "free compensation" for delays but provided no actionable solutions.

Final Demand:
Full refund of 655 USD minus $79 for partial delivery.
If the dispute doesn’t lead to a resolution, we need to contact the police and inform Binance. I can send the entire conversation.

 

[Sunny8]

• Screenshot proof that you informed the other party of your intention to post a Dispute Resolution thread about them 48 hours beforehand.
  Sure, he received the warning for the BHW Report on May 4th at 11:20 AM. The 48 hours have passed. He received it and responded.
  
  
• Screenshot proof that you tried every reasonable form of contact before opening the Dispute Resolution thread. Have you tried contact them here on BHW and, if so, can you provide screenshot evidence of this?
  
  There is currently no communication problem with the person. He has received all messages and responded to all of them. There is no other choice but to open the dispute.
  This was the last part of the chat. This serves as proof that the person has read and received all messages.
  
  Please be so kind as to open the dispute so that we can discuss the problem. Thank you.

 

[SettingSun77]

Dispute Request Approved​

Information For The Accused
@Mr Cool, you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

If the focus of this thread shifts from trying to resolve the dispute to simply wanting to see the other party banned, the dispute will automatically be ruled in favour of the other party.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resolution section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."

 

[Mr Cool]

First of all thanks for your efforts to sort my issue. I do understand that we got delayed due to health issue of my team member(Although I was managing other business but not email related) + getting banned from vps providers. I have already mentioned multiple time to him his email quality has very bad and we getting warning and 7 days bans from VPS provider. One provider banned acccount itself and by mistake we donwloaded other file not actual so we missed 200k target. But we offered him as compensation we do free scraping and cleaning also as his data is too bad. He accepted and ask he need from Poland and we sent him sample of 300-350(exact number I dont remember) and then he did not reply on it and one day he messaged that we have lot of bad/invalid emails so there is no point to continue and he want to buy scraper or email verifier and I asked my team member to work on it and we have started working on building interface and sent url also .. all of sudden he said he dont want anything give full refund. You guys are well aware we do buy vps then pay team to work on it so sir, its really very very big loss for me to pay him 655-80 =575 where I already spent $300(approximately) on vps and my team member. Kindly give me any alternative like hosting email verifier on his server or any scraper, I will work on it and deliver it

 

[SettingSun77]

First of all thanks for your efforts to sort my issue. I do understand that we got delayed due to health issue of my team member(Although I was managing other business but not email related) + getting banned from vps providers. I have already mentioned multiple time to him his email quality has very bad and we getting warning and 7 days bans from VPS provider. One provider banned acccount itself and by mistake we donwloaded other file not actual so we missed 200k target. But we offered him as compensation we do free scraping and cleaning also as his data is too bad. He accepted and ask he need from Poland and we sent him sample of 300-350(exact number I dont remember) and then he did not reply on it and one day he messaged that we have lot of bad/invalid emails so there is no point to continue and he want to buy scraper or email verifier and I asked my team member to work on it and we have started working on building interface and sent url also .. all of sudden he said he dont want anything give full refund. You guys are well aware we do buy vps then pay team to work on it so sir, its really very very big loss for me to pay him 655-80 =575 where I already spent $300(approximately) on vps and my team member. Kindly give me any alternative like hosting email verifier on his server or any scraper, I will work on it and deliver it

Considering the litany of issues that @Sunny8 has had with your service and the sheer number of excuses that you're continuing to come up with here, their request for a $576 refund is not unfair. In fact, that they have not asked for the full amount seems very generous on their part.

If @Sunny8 is prepared to negotiate with you, that's their decision and I would ask that you both do so by inviting me into any DM conversation you have here on BHW. And keep ALL correspondence on BHW. If they're sticking by what they've requested, then you have until 16:15 London time tomorrow to pay them the full amount. The floor is yours, @Sunny8.

 

[SettingSun77]

Dispute Summary​

The accused has been permanently banned from Black Hat World for failing to resolve this dispute.

The dispute thread will remain live and is now open to commentary as rule 4 is no longer enforced in this thread.

Thread Open For Commentary​

 

[powlow29]

I am so surprised to see again Telegram and Crypto.
JrVip with 8 years old account losing all his business on BHW because he refused to refund. What a pathetic end for him.

 

[SettingSun77]

For the record, @Sunny8 offered to lower the refund further but @Mr Cool did not respond and tried to go about his business as normal.

 

[Sunny8]

@BassTrackerBoats so @Mr Cool and I negotiated an agreement. For 400 USD, he will be unbanned. I confirm it. How to proceed now?

 

[BassTrackerBoats]

@BassTrackerBoats so @Mr Cool and I negotiated an agreement. For 400 USD, he will be unbanned. I confirm it. How to proceed now?

We have someone in support waiting on them to respond.

As soon as I see a response, I'll post in here for yourself and for the community.

 

[SettingSun77]

@BassTrackerBoats so @Mr Cool and I negotiated an agreement. For 400 USD, he will be unbanned. I confirm it. How to proceed now?

See @BassTrackerBoats' message above. Appreciate your availability during all of this and providing all the information we needed.

For public information, @Mr Cool has been unbanned at Sunny8's request. This unbanning is conditional on their compliance with forum rules. Please disregard the earlier message.

 

[Sunny8]

The dispute can be closed.

 

[BassTrackerBoats]

The dispute can be closed.

The dispute can be closed.

No it cannot.

We have not seen screenshot proof from the accused.

 

[Mr Cool]

@BassTrackerBoats & @SettingSun77 thanks for your patience and your valable time to resolve this case with my clinet @Sunny8 thanks for your copperations as well. am glad to work with you.

 

[BassTrackerBoats]

@BassTrackerBoats & @SettingSun77 thanks for your patience and your valable time to resolve this case with my clinet @Sunny8 thanks for your copperations as well. am glad to work with you.

For what?

You still have not produced proof.

You have one hour as this has taken up too much in terms of staff resources and you are ignoring what we expect from you.

So, 15:03 NY time is your deadline.

 

[Mr Cool]

refunded done sir @SettingSun77 and @BassTrackerBoats and @Sunny8 please conform here with our respected team members.

SS : https://prnt.sc/cvNcgswG1GTn