The refund has been processed from us. This process may take time with the banks. I would also like to thank you for your understanding in this process.
If you have any questions, you can ask via BHW pm.
DR Resolved @shuttershades vs. @smmcost
- Thread starter shuttershades
- Start date
Dispute is resolved
- Status
If you have any questions, you can ask via BHW pm.
Recently orders placed start to trigger as completed, but no change in the video link that we provide. After weeks of asking for updates, all i receive was 'checking', 'will check', 'speed added', etc. of pre-made standardised answer. This is not acceptable. I have requested for refund but is being ignored and just told that 'order is being checked'.
Attachments
- Mar 10, 2010
- 42,695
- 107,108
Hello,
Resolving all right now.
Dear our customers, if you face any issues please reach us via BHW pm before writing on dispute thread. We will resolve issues as soon as.
Best wishes
Most of these orders are refunded days ago and all issues seems to be resolved. Can you check again please? If any issues reaching via Private Message in BHW is enough sir, we will resolve it quickly.
Thanks.
Resolving all right now.
Dear our customers, if you face any issues please reach us via BHW pm before writing on dispute thread. We will resolve issues as soon as.
Best wishes
Most of these orders are refunded days ago and all issues seems to be resolved. Can you check again please? If any issues reaching via Private Message in BHW is enough sir, we will resolve it quickly.
Thanks.
Dear BlackHatWorld Moderators,
I am writing to formally file a dispute against the website smmcost.com due to a large number of unresolved issues related to my orders. Despite completing payment, the services for many of my orders were not delivered or were severely delayed, resulting in financial losses and disruption to my business.
https://prnt.sc/zbNmWAfiuZwO
Below is the list of affected Order IDs:
Order IDs:
292142195, 291613276, 290155194, 297025032, 296716067, 296403796, 296114736, 296018177, 295942179, 295931326, 301842261, 301841587, 301841362, 301841091, 301840854, 301824319, 301807300, 301793354, 301776673, 301771112, 301765050, 301744098, 301741582, 301739649, 301739347, 301739152, 301739044, 301738829, 301734476, 301661221, 301642762, 301638984, 301634832, 301626879, 301624261, 301615329, 301585173, 301577162, 301574481, 301538062, 301523811, 301523296, 301514429, 301514362, 301514281, 301512148, 301512103, 301504428, 301496343, 301491933, 301481897, 301479429, 301470770, 301470681, 301444430, 301444114, 301422381, 301421278, 301420325, 301419940, 301419398, 301419195, 301418963, 301418583, 301418367, 301418107, 301417544, 301417278, 301416867, 301406302, 301403115, 301403112, 301379296, 301378993, 301364103, 301349239, 301349098, 301348951, 301348087, 301347884, 301347742, 301347279, 301347095, 301346879, 301346117, 301345812, 301345628, 301345350, 301344576, 301344355, 301344162, 301343844, 301278862, 301264239, 301264054, 301263929, 301262952, 301220248, 301210384, 301205609, 301152372, 301152217, 301138770, 301137392, 301137329, 301137226, 301137136, 301137048, 301136987, 301136898, 301134707, 301105266, 301102319, 301096906, 301081999, 301072144, 301067670, 301067669, 301067666, 301067661, 301067676, 301067674, 301067667, 301067665, 301067659, 301067655, 301067664, 301067662, 301067656, 301067652, 301067648, 301067644, 301051427, 301039479, 301022859, 301022665, 301020628, 301002059, 301000809, 300978255, 300965879, 300965776, 300965585, 300946939, 300946794, 300941442, 300924524, 300924158, 300923969, 300923683, 300923450, 300923001, 300922503, 300922230, 300922022, 300920165, 300919849, 300919523, 300919189, 300918547, 300918273, 300917779, 300917397, 300917005, 300916663, 300914368, 300885685, 300884543, 300853772, 300850882, 300846984, 300846823, 300846668, 300846520, 300841084, 300840951, 300840818, 300840721, 300840583, 300840498, 300840424, 300840381, 300840306, 300840249, 300840103, 300840029, 300839950, 300839904, 300839804, 300839651, 300839528, 300839392, 300839309, 300839211, 300839147, 300839073, 300838986, 300829841, 300818502, 300817913, 300817788, 300817653, 300817470, 300817352, 300817239, 300817099, 300817006, 300816877, 300815686, 300768417, 300768243, 300768091, 300753747, 300716144, 300699513, 300674519, 300674411, 300674290, 300674157, 300645593, 300645075, 300636239, 300636236, 300636748, 300520895, 300502594, 300502481, 300502094, 300499193, 300493935, 300493847, 300493768, 300489733, 300473498, 300473182, 300473174, 300473167, 300473163, 300473160, 300473156, 300473151, 300473147, 300473176, 300473169, 300473166, 300468515, 300461940, 300454704, 300450227, 300450127, 300444075, 300432697, 300391256, 300390351, 300382101, 300355955, 300354690, 300354681, 300354723, 300354708, 300354705, 300354700, 300354694, 300354683, 300352433, 300349797, 300347187, 300337901, 300337789, 300337567, 300331503, 300327782, 293244710, 291833431, 291833408, 291748822, 291231827, 290187877, 289378731, 289352420, 289336391, 289333643, 288605878, 288537001, 288259392, 288259391, 288259388, 288259385, 288259384, 288259383, 288259382, 288259381, 288259380, 288259374, 288259372, 288259371, 288259368, 288259367, 288259363, 287942311, 287941605, 287412167, 287282962, 286845600, 286338515, 286177079, 286166663, 286165934, 286124818, 285656005, 285576846, 285094630, 285094638, 285012692, 285011539, 282838646, 282261010, 282243943, 281902420, 281598799, 280990863, 280977847, 297402180, 293652967, 300637441, 300324331, 299650346, 299241852
I have contacted their support team several times but received only generic, unhelpful replies, and many of the tickets remain unresolved or ignored. This lack of accountability is deeply concerning and has left me with no alternative but to escalate the issue here.
I kindly request that the moderators look into this matter and assist in issuing refunds or cancellations for the orders listed above.
Thank you very much for your time and assistance.
Sincerely,
I am writing to formally file a dispute against the website smmcost.com due to a large number of unresolved issues related to my orders. Despite completing payment, the services for many of my orders were not delivered or were severely delayed, resulting in financial losses and disruption to my business.
https://prnt.sc/zbNmWAfiuZwO
Below is the list of affected Order IDs:
Order IDs:
292142195, 291613276, 290155194, 297025032, 296716067, 296403796, 296114736, 296018177, 295942179, 295931326, 301842261, 301841587, 301841362, 301841091, 301840854, 301824319, 301807300, 301793354, 301776673, 301771112, 301765050, 301744098, 301741582, 301739649, 301739347, 301739152, 301739044, 301738829, 301734476, 301661221, 301642762, 301638984, 301634832, 301626879, 301624261, 301615329, 301585173, 301577162, 301574481, 301538062, 301523811, 301523296, 301514429, 301514362, 301514281, 301512148, 301512103, 301504428, 301496343, 301491933, 301481897, 301479429, 301470770, 301470681, 301444430, 301444114, 301422381, 301421278, 301420325, 301419940, 301419398, 301419195, 301418963, 301418583, 301418367, 301418107, 301417544, 301417278, 301416867, 301406302, 301403115, 301403112, 301379296, 301378993, 301364103, 301349239, 301349098, 301348951, 301348087, 301347884, 301347742, 301347279, 301347095, 301346879, 301346117, 301345812, 301345628, 301345350, 301344576, 301344355, 301344162, 301343844, 301278862, 301264239, 301264054, 301263929, 301262952, 301220248, 301210384, 301205609, 301152372, 301152217, 301138770, 301137392, 301137329, 301137226, 301137136, 301137048, 301136987, 301136898, 301134707, 301105266, 301102319, 301096906, 301081999, 301072144, 301067670, 301067669, 301067666, 301067661, 301067676, 301067674, 301067667, 301067665, 301067659, 301067655, 301067664, 301067662, 301067656, 301067652, 301067648, 301067644, 301051427, 301039479, 301022859, 301022665, 301020628, 301002059, 301000809, 300978255, 300965879, 300965776, 300965585, 300946939, 300946794, 300941442, 300924524, 300924158, 300923969, 300923683, 300923450, 300923001, 300922503, 300922230, 300922022, 300920165, 300919849, 300919523, 300919189, 300918547, 300918273, 300917779, 300917397, 300917005, 300916663, 300914368, 300885685, 300884543, 300853772, 300850882, 300846984, 300846823, 300846668, 300846520, 300841084, 300840951, 300840818, 300840721, 300840583, 300840498, 300840424, 300840381, 300840306, 300840249, 300840103, 300840029, 300839950, 300839904, 300839804, 300839651, 300839528, 300839392, 300839309, 300839211, 300839147, 300839073, 300838986, 300829841, 300818502, 300817913, 300817788, 300817653, 300817470, 300817352, 300817239, 300817099, 300817006, 300816877, 300815686, 300768417, 300768243, 300768091, 300753747, 300716144, 300699513, 300674519, 300674411, 300674290, 300674157, 300645593, 300645075, 300636239, 300636236, 300636748, 300520895, 300502594, 300502481, 300502094, 300499193, 300493935, 300493847, 300493768, 300489733, 300473498, 300473182, 300473174, 300473167, 300473163, 300473160, 300473156, 300473151, 300473147, 300473176, 300473169, 300473166, 300468515, 300461940, 300454704, 300450227, 300450127, 300444075, 300432697, 300391256, 300390351, 300382101, 300355955, 300354690, 300354681, 300354723, 300354708, 300354705, 300354700, 300354694, 300354683, 300352433, 300349797, 300347187, 300337901, 300337789, 300337567, 300331503, 300327782, 293244710, 291833431, 291833408, 291748822, 291231827, 290187877, 289378731, 289352420, 289336391, 289333643, 288605878, 288537001, 288259392, 288259391, 288259388, 288259385, 288259384, 288259383, 288259382, 288259381, 288259380, 288259374, 288259372, 288259371, 288259368, 288259367, 288259363, 287942311, 287941605, 287412167, 287282962, 286845600, 286338515, 286177079, 286166663, 286165934, 286124818, 285656005, 285576846, 285094630, 285094638, 285012692, 285011539, 282838646, 282261010, 282243943, 281902420, 281598799, 280990863, 280977847, 297402180, 293652967, 300637441, 300324331, 299650346, 299241852
I have contacted their support team several times but received only generic, unhelpful replies, and many of the tickets remain unresolved or ignored. This lack of accountability is deeply concerning and has left me with no alternative but to escalate the issue here.
I kindly request that the moderators look into this matter and assist in issuing refunds or cancellations for the orders listed above.
Thank you very much for your time and assistance.
Sincerely,
- Mar 10, 2010
- 42,695
- 107,108
@raka98 - please check and see if they are refunded on your end.
Thank you very much for your assistance.
I’ve confirmed that the orders have been cancelled.
However, @smmcost – may I ask, do I need to open a dispute here every time there’s an issue that remains unresolved?
Contacting your support via ticket or WhatsApp only results in generic, template responses with no real action taken. This has made it very difficult to get proper help when problems occur.
I truly hope this can be improved moving forward. Thank you again.
- Mar 10, 2010
- 42,695
- 107,108
Cancelled and refunded?
Yes, all the orders were cancelled and refunded after I posted the dispute here.
Support tickets didn’t help at all — they just kept sending the same response.
@smmcost, please fix your support system.
Thanks.
They left me no choice but to complain about @smmcost here. My livestream views orders were marked as completed without any delivery. First they asked me for proof even though orders were stucked in "In Progress" status for more than 24 hours while livestream order duration was just 120 minutes. Then I provided screenshot proof to them 4 days ago, but they’re still sending generic responses. Literally the worst support system I’ve ever dealt with. Order ID's are 317513837 , 315426210
Attachments
- Nov 12, 2024
- 1,445
- 4,108
Have you tried DMing them on BHW?
We are sorry to hear about your negative experience.
Please note that the displayed status of your order is only for informational purposes and indicates that it was being processed. An order can still appear as “In Progress” even hours after it has been completed. This does not mean the delivery was not made or will still be made — some services update statuses in bulk, which can cause this delay.
The screenshot you provided shows post-stream statistics. For livestream services, post-stream viewer data is not guaranteed because livestreams are real-time, and viewers may have joined momentarily but later been filtered out by spam algorithms. For this reason, we require a full-screen screenshot clearly showing the livestream date, time, and all stream details at the time of the stream.
Nevertheless, our technical team had already begun reviewing and following up on your support ticket.
Additionally, if you had contacted us via BHW PM instead of posting publicly, we could have resolved this issue more directly before it reached this stage. We kindly ask you to reach out via PM for any future issues. If the issue is unresolved, you are of course free to open a dispute and let the moderators decide.
Despite not receiving the required full-screen screenshot from you, we have canceled the mentioned orders as a gesture of goodwill for customer satisfaction.
Our support system follows a structured workflow. If you’d like a more direct explanation of how it works, feel free to confirm this issue is resolved and we can explain it in PM. Documentation for this process is also available on our site: https://smmcost.com/support-document
Please note that the displayed status of your order is only for informational purposes and indicates that it was being processed. An order can still appear as “In Progress” even hours after it has been completed. This does not mean the delivery was not made or will still be made — some services update statuses in bulk, which can cause this delay.
The screenshot you provided shows post-stream statistics. For livestream services, post-stream viewer data is not guaranteed because livestreams are real-time, and viewers may have joined momentarily but later been filtered out by spam algorithms. For this reason, we require a full-screen screenshot clearly showing the livestream date, time, and all stream details at the time of the stream.
Nevertheless, our technical team had already begun reviewing and following up on your support ticket.
Additionally, if you had contacted us via BHW PM instead of posting publicly, we could have resolved this issue more directly before it reached this stage. We kindly ask you to reach out via PM for any future issues. If the issue is unresolved, you are of course free to open a dispute and let the moderators decide.
Despite not receiving the required full-screen screenshot from you, we have canceled the mentioned orders as a gesture of goodwill for customer satisfaction.
Our support system follows a structured workflow. If you’d like a more direct explanation of how it works, feel free to confirm this issue is resolved and we can explain it in PM. Documentation for this process is also available on our site: https://smmcost.com/support-document
- Nov 12, 2024
- 1,445
- 4,108
Got it. Thanks
That's not true. If your service had been working properly, then a 2-hour livestream order would not have remained stuck in 'In Progress' status for two days. It never happened before.
There’s no way to know whether your service is working beforehand, and how could I have known that you would later ask me for screenshot proof? You should mention in the service description that proof will be required from the customer. And why don't you disable the service if its not working to save the time and money of customer?
It is literally a full screenshot from the mobile phone.
Your support team only responds with generic replies. I had to post here as a last resort to get the refund.
- Mar 10, 2010
- 42,695
- 107,108
Which is why we are banning them.
- Mar 10, 2010
- 42,695
- 107,108
Dispute Summary
The accused has been permanently banned from Black Hat World for failing to resolve this dispute and has too many disputes for the forum to feel comfortable allowing them to sell in the forum.
The dispute thread will remain live and is now open to commentary, as rule 4 is no longer enforced in this thread.
Thread Open For Commentary
- Sep 28, 2019
- 441
- 80
I'm another one who has been scammed by this company. Please don't waste your money. They simply won't help; they steal your money.
SMM COST = SCAM
SMM COST = SCAM
- Status