- Feb 21, 2018
- 1,496
- 2,275
FAQ
1) What do you need from me to get started?
- To get started, I'll need a few things from you after your purchase:
- Your Shopify login credentials
- Product information
- Product and store graphics
2) What is your turnaround time (TAT)?
- Turnaround time depends on the package: Basic (5-7 days), Advanced (7-10 days), and Premium (10-14 days).
3) What’s included in your service?
- Our service includes everything listed in the chosen package. Please check the package details for specifics, and feel free to ask if you have any questions!
4) Can I make changes to the website after delivery?
- Yes, absolutely! You can make any changes you want after the store is delivered.
5) Which platform will you use to build my store?
- We only build stores on Shopify.
6) Are your prices fixed, or do you offer custom pricing?
- Our listed prices are fixed for the mentioned services. Any add-ons will be chargeable, so please provide detailed project requirements to clarify any additional costs.
7) Do you provide support after project completion?
- I offer post-delivery support for the Advanced package (5 days) and the Premium package (10 days) only.
8) Do you offer revisions?
- Yes, all three packages include unlimited revisions.
9) What happens if I’m not happy during the development process?
- If you're not happy during the development process, you can request a full refund. However, no refunds will be given after the store is delivered.
10) Will you create graphic designs for me?
- Graphic designs are included in the Advanced (Logo, 1 banner, 5 mockups) and Premium (Logo, 2 banners, 10 mockups) packages; additional designs are chargeable.
11) Can I use a premium theme for my store?
- Yes, you can use a premium theme, but you'll need to purchase it, and we'll handle the setup.
12) Can you integrate premium Shopify apps?
- Yes, I can integrate premium Shopify apps, but you'll need to pay for them.
13) Do you offer discounts for bulk orders?
- Bulk order discounts may be available depending on the work. Let's discuss the details first, so feel free to connect with me!
14) How can I purchase your service?
- To purchase my service, first connect with me on BHW and share your project details. If I can take on your project, I will provide the payment details.
15) Can I see some sample designs?
- Yes! Comment "Sample", or reach out to me directly, and I'll share them with you.
16) How can I get in touch with you?
- You can connect with me through BHW, so send me a message here first. You can also message me on telegram (http://t.me/ninja101)
Note: Always confirm via BHW before messaging on Telegram to ensure you're talking to the real account. Start the conversation on BHW first.