Custom Audience (always stuck at pending)

[kurosaki4d]

Hello there,

I've been running some facebook campaign for a couple of months.

I set a few basic custom audiences like people. who visited landing pages or checkout pages.

Problem is they show the status "Size temporarily unavailable".

The parameters/conditions are well set, i receive constant traffic, purchase and they are recorded in the adsets, but the custom audiences it doesn't seem to be populating.

Anybody have any idea why this is happening? Can't get my head around it

 

[milo123123]

This issue is currently not resolved, you can try chatting with sp meta maybe they will help u.

 

[kurosaki4d]

This issue is currently not resolved, you can try chatting with sp meta maybe they will help u.

Thanks for the suggestion

There doesn't seem to be any way to contact them not in chat or email.

Do you know by any chance how i can reach them?

 

[milo123123]

Thanks for the suggestion

There doesn't seem to be any way to contact them not in chat or email.

Do you know by any chance how i can reach them?

Go to the payment section at the bottom and click "get help"

 

[kurosaki4d]

Go to the payment section at the bottom and click "get help"

I reached out to them through that method, and they replied by email saying they only deal with payment related issues.

@Leonardo Agency

Have you solved your issue yet?

 

[Wind Marketing Agency]

i am also facing the same problem. Please let me know if you find a solution