Controversial opinion?

tattooedbuddha

tattooedbuddha

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More and more when working on projects for clients I notice that quite a lot of them dont have full admin access on their WordPress website, and that only whatever company made it have access to change plugins, edit themes etc.

I fins this absolutely disgusting. If the client has paid for a website, it is THEIR website to edit/change however they like. I understand some companies restrict client access because of several reasons, such as the client screwing something up with too much access as well as the fact that they can bill more hours if the client has to go trough the company to make changes.

What do you think? Should a client have full ownership or not?
 
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RoiBox said:
Both yes and no, comes down to what type of agrement that has been made regarding the hosting. It should though be made clear to the client from the beginning and explained.
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Emphasis on making it clear and explained from the beginning.

Some people have no idea what hosting or domain provider they got :confused:
 
Sometimes it is better to not give them full access. They can still just get the mysql password and change stuffs, but most of them won’t go that far.

This is for their own good, because it is very easy to fuck a wp installation up with the plugins and other themes. Or, it should be specified that warranty gets voided if even a single thing is changed/added/deleted that’s not intended.
 
For some of my WordPress maintenance customers, I think it will be a mess to provide them full access to their sites. Not only because they have 0 knowledge about the dashboard (or cPanel, in general), but also I suspect some of them could have some kind of malware inside their computers, from watching/downloading crappy stuff. So, as long as I handle the WordPress maintenance process there, and I have full responsibility for the site, I keep the full access (again, in the case where the client have no idea at all about WordPress). After the contract is over, I pass everything to the customer.
 
tattooedbuddha said:
More and more when working on projects for clients I notice that quite a lot of them dont have full admin access on their WordPress website, and that only whatever company made it have access to change plugins, edit themes etc.

I fins this absolutely disgusting. If the client has paid for a website, it is THEIR website to edit/change however they like. I understand some companies restrict client access because of several reasons, such as the client screwing something up with too much access as well as the fact that they can bill more hours if the client has to go trough the company to make changes.

What do you think? Should a client have full ownership or not?
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Happened to me several times i tell my clients about it and they cut ties with such companies, if they have trustpilot i leave them 1star reviews on google and there with proofs so that they learn their lesson to not be scumbags.
 
tattooedbuddha said:
More and more when working on projects for clients I notice that quite a lot of them dont have full admin access on their WordPress website, and that only whatever company made it have access to change plugins, edit themes etc.

I fins this absolutely disgusting. If the client has paid for a website, it is THEIR website to edit/change however they like. I understand some companies restrict client access because of several reasons, such as the client screwing something up with too much access as well as the fact that they can bill more hours if the client has to go trough the company to make changes.

What do you think? Should a client have full ownership or not?
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Clients should own 100% of whatever they paid for. Unless the contract explicitly states clear that they wouldn't own 100% and have full access.

It's like buying a house and only being able to use the guets toilet/bathroom.

By the way, I don't think this controversial in any way.
 
I think it makes a lot of sense to at least restrict access to the plugins for your clients, because for sure they will mess things up and at the end of the day, you are going to be the one that has to sort out the mess.
 
a client should have full admin access to their WordPress website. It's a matter of balancing the client's desires, their technical abilities, security considerations, and the terms of the agreement. Open communication and clear contractual agreements are crucial to ensure both parties are on the same page regarding website ownership and control.
 
TheMarquis said:
For some of my WordPress maintenance customers, I think it will be a mess to provide them full access to their sites. Not only because they have 0 knowledge about the dashboard (or cPanel, in general), but also I suspect some of them could have some kind of malware inside their computers, from watching/downloading crappy stuff. So, as long as I handle the WordPress maintenance process there, and I have full responsibility for the site, I keep the full access (again, in the case where the client have no idea at all about WordPress). After the contract is over, I pass everything to the customer.
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... and then you wait for them to eventually fuck something up and hit 'em with a juicy - "oh i can fix this for ££££"

Muahahah.
 
Are they still doing that 2005 "trick" to keep clients even though the product or service delivered is NFG?
 
tattooedbuddha said:
More and more when working on projects for clients I notice that quite a lot of them dont have full admin access on their WordPress website, and that only whatever company made it have access to change plugins, edit themes etc.

I fins this absolutely disgusting. If the client has paid for a website, it is THEIR website to edit/change however they like. I understand some companies restrict client access because of several reasons, such as the client screwing something up with too much access as well as the fact that they can bill more hours if the client has to go trough the company to make changes.

What do you think? Should a client have full ownership or not?
Click to expand...
Well, I've met lots of people that don't want to know what even mean full access but always considered that they need to know and make a choice for themselves...
 
The client should have access to whatever you agreed to give him access to and you shoudn't take advantage of his ignorance to not grant him access just because in the negotiation phase he didn't bring it up because he didn't even think about it to begin with. You should bring up this subject and let him decide. Otherwise there might be a problem in the future.
 
santiagoclick said:
a client should have full admin access to their WordPress website. It's a matter of balancing the client's desires, their technical abilities, security considerations, and the terms of the agreement. Open communication and clear contractual agreements are crucial to ensure both parties are on the same page regarding website ownership and control.
Click to expand...

ChatGPT, I see you.

tattooedbuddha said:
More and more when working on projects for clients I notice that quite a lot of them dont have full admin access on their WordPress website, and that only whatever company made it have access to change plugins, edit themes etc.

I fins this absolutely disgusting. If the client has paid for a website, it is THEIR website to edit/change however they like. I understand some companies restrict client access because of several reasons, such as the client screwing something up with too much access as well as the fact that they can bill more hours if the client has to go trough the company to make changes.

What do you think? Should a client have full ownership or not?
Click to expand...

I think they should have access to everything, but inform them of the risk involved with messing around with their backend,
 
Well, that's pretty anguishful to know there are sellers that don't even give the full WP Admin Access to their clients.
Imo, a client should have the total control over what they paid for. That's it.
 
I talked to a company that literally spent millions of dollars on their web application and didn't have full access. They ended up having a dispute with the contractors after the original company was acquired by another company. It was a huge mess and ended with a lawsuit.. I went to their website recently and it is unavailable. Yikes....
 
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