Hi,
This is my first post in the forum, I hope that someone helps me because I really have lot of problems with google Ads account.
I'm working completly in white hat domain... I have a normal e-commerce store.
At the begining I created A google merchant account and google ads account, my GMC account get suspended and I have a message citing "misrepresentation ..." also my google ads get suspended ... I contacted GMC support and my GMC account is activated ... but google ads account still suspended. So I canceled the google ads account and create a new one and link it to GMC account ... the result is that this new google ads account get suspended and the support tells me that's because my GMC is suspended (It's not the case).
After that I created a new Google Merchant account and a Google Ads account. I linked the two accounts and start working my compaigns.
To learn I start by doing a manual payement (10 dollars) which I use in the first compaign, then I added a new 10 dollars, then another 10 dollars. After that my balance became 0 dollar and the compaign stopped.
After that I tried to refund my account with 10 dollars and the account get suspended citing: "Your account is suspendedYour account violated the Circumventing systems policy." My Google Merchant account still active.
I checked the products description in my store and I have a doubt because in one of them I have the term "Apple" ... is it possible that's the cause why my account get suspended?
I contacted the support 2 times and i didn't get an answer.
How can I do to resolve this problem?
Is there any solution to have a new account? can I link this new account with my Google Merchant account ?
Please Help!
This is my first post in the forum, I hope that someone helps me because I really have lot of problems with google Ads account.
I'm working completly in white hat domain... I have a normal e-commerce store.
At the begining I created A google merchant account and google ads account, my GMC account get suspended and I have a message citing "misrepresentation ..." also my google ads get suspended ... I contacted GMC support and my GMC account is activated ... but google ads account still suspended. So I canceled the google ads account and create a new one and link it to GMC account ... the result is that this new google ads account get suspended and the support tells me that's because my GMC is suspended (It's not the case).
After that I created a new Google Merchant account and a Google Ads account. I linked the two accounts and start working my compaigns.
To learn I start by doing a manual payement (10 dollars) which I use in the first compaign, then I added a new 10 dollars, then another 10 dollars. After that my balance became 0 dollar and the compaign stopped.
After that I tried to refund my account with 10 dollars and the account get suspended citing: "Your account is suspendedYour account violated the Circumventing systems policy." My Google Merchant account still active.
I checked the products description in my store and I have a doubt because in one of them I have the term "Apple" ... is it possible that's the cause why my account get suspended?
I contacted the support 2 times and i didn't get an answer.
How can I do to resolve this problem?
Is there any solution to have a new account? can I link this new account with my Google Merchant account ?
Please Help!