Hi:
First of all let me warn you that this is a rant.
So I wanted to buy the acclaimed and supposedly awesome AutoSocialPoster (or ASP) from Mass-Automation, you know, the software that lets you set your blog to autobookmark your new posts to social bookmarking sites. Quite a few users on this forum praise ASP as the next best thing after sliced bread
So here I go to their website, skip past the mega-hype sales letter straight to the facts... but... huh? 34 social bookmarking sites you say? now, where is that list? I browse page after page and nowhere can I find the list.
I see "Support" on the menu but it requires you to register and so I did. Register, wait for the email, confirm the email, login, post a support ticket asking for the list.
Their "support" answers like they have to pay for every letter they type:
"We don't publish such a list since we update it on a regular basis"
Cool, I say, I understand why you can't publish it because then you would be forced to change it on a continuous basis, can you still send me your current list even if it is outdated by the time it hits my inbox?
Their reply is: (again, like this is a telegraph and they are charged with every letter) "As we mentioned such list is not available." And then the jerk proceeds to close my ticket!
What da heck is that? How do these guys pretend to be able to do business? Do they feel so popular and so mighty that they no longer feel it is worth going through the trouble of answering a customer's questions?
I guess I deserve it for trying to do things the right way and buying it from them instead of downloading one of the hacked versions floating around.
/rant off
First of all let me warn you that this is a rant.
So I wanted to buy the acclaimed and supposedly awesome AutoSocialPoster (or ASP) from Mass-Automation, you know, the software that lets you set your blog to autobookmark your new posts to social bookmarking sites. Quite a few users on this forum praise ASP as the next best thing after sliced bread
So here I go to their website, skip past the mega-hype sales letter straight to the facts... but... huh? 34 social bookmarking sites you say? now, where is that list? I browse page after page and nowhere can I find the list.
I see "Support" on the menu but it requires you to register and so I did. Register, wait for the email, confirm the email, login, post a support ticket asking for the list.
Their "support" answers like they have to pay for every letter they type:
"We don't publish such a list since we update it on a regular basis"
Cool, I say, I understand why you can't publish it because then you would be forced to change it on a continuous basis, can you still send me your current list even if it is outdated by the time it hits my inbox?
Their reply is: (again, like this is a telegraph and they are charged with every letter) "As we mentioned such list is not available." And then the jerk proceeds to close my ticket!
What da heck is that? How do these guys pretend to be able to do business? Do they feel so popular and so mighty that they no longer feel it is worth going through the trouble of answering a customer's questions?
I guess I deserve it for trying to do things the right way and buying it from them instead of downloading one of the hacked versions floating around.
/rant off
