Paypal chargeback fee while the case is still under review !!!

[0xPikolo]

Hi,
i am a shopify dropshipper .... i got a Paypal chargeback yesterday (Unauthorized transaction) a and i responded at the same time and provided the USPS tracking number(package is delivered) and all evidence ... but today i got 10,00 USD‬ chargeback fee for the same chargeback while the case is still under review.
i dont understand how this system of chargebacks work, but this 10$ chargeback fee is not fair because the case is still under review .

i am so confused ... can someone please explain why i got this 10$ chargeback fee ?

 

[DropshipDave]

PayPal always charge for a chargeback. You should be entitled to seller protection if you can prove postage and delivery.

Submit all your evidence to them to prove your case. If you can, phone them, it really helps to speak to someone and explain your case. If you win the case they will refund you and return the chargeback fee.

 

[Leader777]

I understand your frustration as a seller, besides providing proof I think it's better to call them.

 

[Thenumero]

Hello, 0xPikolo, don't worry about that chargeback fee. Don't even wait for case to settle, these cases can take up to 6 months.. (No joke happened to me.) Just call them, or of You cant just email them about that chargeback fee and that You want to get back the money that was charged and they will return the money. We always do that when we have unauthorised transaction case.

By the way, last time I called PP and instantly asked for money to be refunded. They refunded me the $20 that they took. After 6 months case was settled and they by mistake gave me another $20 plus they released the money. Even the money was super small after 6 months of waiting just a nice thing to happen... Good luck!

 

[0xPikolo]

@DropshipDave @Razen666 @Radvis i called Paypal but i could not talk to a paypal agent, i think its rly hard to talk to a Paypal agent at this time due to the pandemic.

 

[Thenumero]

@DropshipDave @Razen666 @Radvis i called Paypal but i could not talk to a paypal agent, i think its rly hard to talk to a Paypal agent at this time due to the pandemic.

Email them, they will answer in 72h. Queues are looong

 

[WebTG]

paypal is the last option i go for any payment, in India, the conversion rate is so unfavorable that even if you made the deal at profit, the conversion will make it a loss.

 

[Leader777]

@DropshipDave @Razen666 @Radvis i called Paypal but i could not talk to a paypal agent, I think its rly hard to talk to a Paypal agent at this time due to the pandemic.

You have to email them, and if you find somebody kind, he or she will ask to call you as they did for me, but my problem was only because I wasn't able to reset the password.

 

[John4life2017]

Gaypal sucks

 

[dennisyu]

Why did the buyer do a chargeback?

 

[0xPikolo]

Why did the buyer do a chargeback?

Unauthorized transaction .