JustRegularUserIMHO
Newbie
- Feb 15, 2019
- 19
- 1
As I see currently VPS/shared hosting is fully or almost fully restored. As I got a message soon Dedicated/Streaming should also run.I'm definitely still offline here...
Permanently Closed Marketplace Sales Thread
- Status
- Nov 12, 2012
- 1,568
- 893
Hello,
I got an infraction for posting to much on the thread - i am only able to reply to this thread every 24h ( otherwise i can get infraction for thread bumping ) - so i`ll do my best to reply to each one individually. And please be patient for our next updates every 24h.
Network is restored. Services are stabilizing - we are still working out some kinks here and there..
Some VPS controls on WHMCS might not work for every VPS but we are working on getting this sorted out as soon as possible.
Ihor and Marosnet are 2 different things - We have nothing to do with IHOR , we have our collocation in the DC only - What issues ihor have with Marosnet is not our direct concern.
Network is restored. Services are stabilizing - we are still working out some kinks here and there but soon everything should be back to normal.
Some VPS controls on WHMCS might not work for every VPS but we are working on getting this sorted out as soon as possible.
We have a relation with the DC Marosnet - They had internal issues between head of IHOR - and shareholders of DC Marosent which caused all this problems.
The issues are almost resolved and i can not comment on the Marosnet internal workings.
Our equipment is safe - and customer data will never be touched , work is being restored to normal.
We have worked for years - and there are customers with us since 2015. In almost 5 years this is the first time that we have a downtime of 24h.
Even if you see big Datacentars like OVH or Online.net they all have downtime even more than what we had the previous days - so the point is no body is immune to problems like this - especially the ones which are out of our hands.
The main thing is that we always look out for our customers - We had ( and we still do have ) backups ready for deployment if the network was not restored in 24h - which meant deploying a whole new set of Racks on our expenses just to keep service running for customers.
And we always urge our customers to have backups on their own - that is always a good thing to have for any case.
Like in my previous reply`s - we tried our best to get things back as soon as possible. Sorry for the inconvenience.
We have always been transparent about our work - and a backup is always a good thing to have.
Please open a ticket on our website for your service and we will see what we can do.
I got an infraction for posting to much on the thread - i am only able to reply to this thread every 24h ( otherwise i can get infraction for thread bumping ) - so i`ll do my best to reply to each one individually. And please be patient for our next updates every 24h.
Network is restored. Services are stabilizing - we are still working out some kinks here and there..
Some VPS controls on WHMCS might not work for every VPS but we are working on getting this sorted out as soon as possible.
Ihor and Marosnet are 2 different things - We have nothing to do with IHOR , we have our collocation in the DC only - What issues ihor have with Marosnet is not our direct concern.
Network is restored. Services are stabilizing - we are still working out some kinks here and there but soon everything should be back to normal.
Some VPS controls on WHMCS might not work for every VPS but we are working on getting this sorted out as soon as possible.
We have a relation with the DC Marosnet - They had internal issues between head of IHOR - and shareholders of DC Marosent which caused all this problems.
The issues are almost resolved and i can not comment on the Marosnet internal workings.
Our equipment is safe - and customer data will never be touched , work is being restored to normal.
This is taking so much time, our businesses are being crumbled.. So many years of hard work just thrown away like that
We have worked for years - and there are customers with us since 2015. In almost 5 years this is the first time that we have a downtime of 24h.
Even if you see big Datacentars like OVH or Online.net they all have downtime even more than what we had the previous days - so the point is no body is immune to problems like this - especially the ones which are out of our hands.
The main thing is that we always look out for our customers - We had ( and we still do have ) backups ready for deployment if the network was not restored in 24h - which meant deploying a whole new set of Racks on our expenses just to keep service running for customers.
And we always urge our customers to have backups on their own - that is always a good thing to have for any case.
Like in my previous reply`s - we tried our best to get things back as soon as possible. Sorry for the inconvenience.
We have always been transparent about our work - and a backup is always a good thing to have.
Please open a ticket on our website for your service and we will see what we can do.
UPDATE
NETWORK IS RESTORED AND STABILIZING
SOME SERVICES ARE STILL LOADING UP SO PLEASE BE PATIENT
IF YOU HAVE AN ISSUE WITH YOUR SERVICE PLEASE OPEN A SUPPORT TICKET
For updates and announcements check our website.
We can only update BHW once per 24h.
NETWORK IS RESTORED AND STABILIZING
SOME SERVICES ARE STILL LOADING UP SO PLEASE BE PATIENT
IF YOU HAVE AN ISSUE WITH YOUR SERVICE PLEASE OPEN A SUPPORT TICKET
For updates and announcements check our website.
We can only update BHW once per 24h.
D
Deleted member 1268968
Guest
I've had no reply to my support ticket #453732 since yesterday. Whats going on with dedicated servers?
Last edited by a moderator:
monkeyjar
Newbie
- May 20, 2019
- 31
- 2
@virtualpurity are you guys in another DC? I really don't trust you if you will stay in Marosnet headquarters again.... please share
anywho, my servers and sites are back up and running again. Thanks.
anywho, my servers and sites are back up and running again. Thanks.
- Nov 12, 2012
- 1,568
- 893
Hello,
Dedicated servers are almost all restored - some require manual action ( to fix bugs on switches on specific racks ) which is scheduled for the morning. Please wait for a reply to your ticket.
@virtualpurity are you guys in another DC? I really don't trust you if you will stay in Marosnet headquarters again.... please share
anywho, my servers and sites are back up and running again. Thanks.
Hello,
We have multiple collocations - if you wish to be moved please open a support ticket on our website with your service that you want to relocate.
D
Deleted member 1268968
Guest
Coming on 4 days now....with some peoples services already been running fine for a day.
I find it very worrying that customers that pay more for services are not prioritised over VPS users..
Last edited by a moderator:
D
Deleted member 1268968
Guest
Ok seriously now..this is becoming a complete and utter joke. I've sent you PMs. Nobody replies to support tickets....Am I the only one that has been offline for 4 days now? This is completely unacceptable.
alexkapor2017
Newbie
- Jun 5, 2018
- 14
- 2
idk what happen exactly in ur side, but for me my dedicated server works fine since they fix it.
D
Deleted member 1268968
Guest
I don't know what the hell is going on but I'm not the only one thats down with a dedicated server. This support is a fucking joke...seriously I'm literally waiting like 1-2 days for a reply to a support ticket. My patience has literally gone with these guys. I gave them the benefit of the doubt..but not updating customers? giving timeframes and no updates why those timeframes consistently pass? Nah mate not good enough one bit. I have lost a ridiculous amount of money because of this...and I HIGHLY doubt I'm being compensated for this shit.
monkeyjar
Newbie
- May 20, 2019
- 31
- 2
@wirestyle have you tried logging in via SSH? I mean just to make sure its not some issue on your site? My server was down for 26 hours but everything has been fine since then... seems like its only you now.
JustRegularUserIMHO
Newbie
- Feb 15, 2019
- 19
- 1
Not only. My streaming server is also still down.
- Nov 12, 2012
- 1,568
- 893
First of all, you requested and were given a refund 3 days ago. Our priority are our paying clients so you will have to wait for an answer on your ticket. When your server will be available you will be notified on your ticket.
Second you can stop posting and promoting other Hosting services on our thread ! If you even bother to read the replies back you will see that we have nothing to do with IHOR, they do NOT even have access to the Datacenatar, our and other new team of technicians are on site, but i guess taking the time to read the replies is to much to ask from you.
D
Deleted member 1268968
Guest
Technically I am still a paying customer as I paid my invoice 3 days earlier than required before this shit show happened. When my server is available I will be notified? You informed me yesterday this was being done this morning
...It's now 9pm with no updates in sight to my PMs or support tickets
and I'm the one that needs to take the time in reading replies? You're the ones that need to stop promising things that do not get done and stop leaving people in the dark with no updates or responses.JustRegularUserIMHO
Newbie
- Feb 15, 2019
- 19
- 1
My streaming server is still down, 6 days already. No reply to my messages via support since 2 days. I just send you a message to get a refund.
D
Deleted member 1268968
Guest
I take no reply to support tickets for 2 days a sign of nothing is happening....
- Nov 12, 2012
- 1,568
- 893
Hello, it will be processed sorry for the delay - we were busy restoring everything.
It was answered.
- Nov 12, 2012
- 1,568
- 893
For setting up new configuration it would be a bad time yes
But we have some ready configs that are already installed and can be deployed. You can write a support ticket with you requirements.
- Status