HOSTWINDS SHIT SERVICE!!

[TheVigilante]

Money talks. It is all about how much money is involved

That's not what I thought about BHW though...

 

[Diamond Damien]

Money talks. It is all about how much money is involved

Maybe in your world sir, not here.

That's not what I thought about BHW though...

As mentioned many times before, it's not about the money. By design, no single provider makes up more than a few percentage points of revenue for the company. Been in the position of too many eggs in one basket before, never again. Our brand reputation is too hard-fought and important to us to hand it over for minimal returns.

 

[PHPInjected]

Money talks. It is all about how much money is involved

I've been on BHW for 5 years now. It's NEVER been directly about the money for them. They actually care about their userbase. We have a group of mods who DONATE their time to the forum. If that doesn't speak for the quality of its owner(s) & staff, then nothing will.

 

[birdy23]

@Hostwinds - Fire your customer support guys; they don`t even know what a PHP mailer is and on which ports is it open.

My 2 cents: Learn from Siteground what real customer support is.

Thank you for pointing this out. I needed some technical help with running Zennoposter because it wouldn't start. Emailed them for exact instructions but they don't seem to understand anything.

Also, they added additional steps in cancelling your VPS subscription. A single email to them doesn't work anymore (or at least works with any other service provider). You have to click cancel, wait for them to respond, and then reply exactly the text provided in order to cancel the service with them.

 

[chickab00m]

@Hostwinds - Fire your customer support guys; they don`t even know what a PHP mailer is and on which ports is it open.

My 2 cents: Learn from Siteground what real customer support is.

Truth. It frustrates the hell out of me trying to navigate support with someone who is basically reading off the FAQ page that didn't have my solution to begin with. When you finally get through to someone who knows wth they're doing, issues are solved within minutes. Great system.

 

[Rodolfo Clemente]

This doesn't make sense, we only automatically bill within 24 hours of the invoice being due. If this indeed occurred you are absolutely entitled to a refund, please shoot me a PM with your ticket number so we can get your payment refunded.

I have emailed/chatted your customer support after nearly 5 hours of getting billed, the billing department will be online at a certain date so i waited like 2 days, and then they told me to cancel my subscription first, i did that and then they say that i wasn't entitled for a refund? LOL! Again, after cancelling my services, i was automatically billed for a backup and then reported the incident after 2 hours and my refund was denied again! I will message you my ticket numbers now and remove this post once i got my refunds!



We pay out on the 10th of every month, ensure you have requested payout from within your affiliate portal.

There are a lot of issues with hostwinds, it's time for the mods to take action i think?

 

[t0mmy]

I’ll give Hostwinds one thing.. they’re consistent!

I don’t believe I’ve ever seen a company on here get so much bad press, complaints and unhappy clients consistently. It’s almost like deja vu reading this thread.. as if I’ve seen it countless times before smh

 

[bartosimpsonio]

You get what you pay for.

Tech support at Rackspace is top notch but you pay 3x more. Just to give one example.

 

[Veil123]

This doesn't make sense, we only automatically bill within 24 hours of the invoice being due. If this indeed occurred you are absolutely entitled to a refund, please shoot me a PM with your ticket number so we can get your payment refunded.



We pay out on the 10th of every month, ensure you have requested payout from within your affiliate portal.

What do you have to say about not having the 'remove credit card' option anymore?
I was told that I need to have atleast one CC listed in your system... Really? Why don't you also have an option for disabling automatic billing?
Do I have to provide the conversation with one of your support guys?

 

[Billy Batts]

 

[Hostwinds]

I'm in the same situation. I recently had to switch hosts because they avoided refunding me my money. I had a few plans there and I had to cancel all of them because they would never refund me. All they did was deny the refund, even if I accidentally purchased the wrong plan (which is so wrong) and then just offer account credit. I don't want account credit if I'm discontinuing hosting with you.

I've also been with them since 2013, since I started IM - but I hate what they become. At the end, I lost a great amount of money. They definitely changed, because now they don't care. They just want to keep your money, unfortunately.

Sent you a PM

We 100% Care, and want to make sure everyone is always fully taken care of. Sometimes we make mistakes, but we always try to make it right.


If anyone ever has an issue with our normal means of contact, you can email feedback (at) hostwinds.com This email goes directly to our Management team, and you will get a response.

 

[milk_and_cake]

I really still don't get it why people go for these big hosting companies.
I work in hosting industry for 2 years now and I can tell you - they suck.
Sometimes they will offer excuse for doing such things, but in the end, there is none. They are like that and they will never change.
There are quite few nice offers here on BHW, check em out. Read reviews. You won't have that issues again.

 

[PHPInjected]

@Hostwinds It's good to see you responsive. However as a business owner, I want to tell you that customer service is VERY important. This is the 5th or so thread I've seen about you. Have yet to fully try your services myself, but I very much so would suggest you hire some CSA's that are:
A. Knowledgeable about your services.
B. Are serious about their job.

God speed.

 

[Rodolfo Clemente]

I got a refund of $22.5 where i pay as high as $54. I was automatically billed for the backup and is not getting a refund yet! Take note, i complained within an hour for this.

 

[HWMBrower]

Hello @Rodolfo Clemente,

After reviewing your case in detail, I wanted to point out some things to assist in moving forward towards the goal you are ultimately looking to achieve.

In your initial post, you had indicated your account was charged 15 days before the due date, I wasn't able to see this to be the case, as all transactions were made on the due date for their respective invoices.

However, after further review, I was able to locate a secondary account with the same payment information, that was charged 15 days prior to the invoice's due date.

Upon review, this payment appears to have been paid manually.

With a PayPal Billing Agreement with Hostwinds, payments are taken on the due date, and never before. Clients are capable of paying early manually if they wish to do so, however, Hostwinds would never initiate a payment prior to the due date on the invoice that is generated 14 days prior to the due date.

This other account has not had any recent tickets or contact opened with our Billing or Support department, and I believe may be part of the confusion in the payments that have been submitted.

I can understand that can be frustrating, as our team was not able to immediately identify the payment you had mentioned, as it was on a separate account.

As for your most recent posting regarding a partial refund, this is due to the fact that we have not received cancellation requests for all of the services included in this payment, and we would not be able to issue refunds on active services, or cancel/terminate a service without the client's expressed permission to do so (through the cancellation process for the service).

We truly care about our clients and wish for them to succeed, you have been with us for quite a long time, and I certainly would not like for your departure to be on bad terms.

I have reached out to you on Skype, to assist in getting you to a resolution that works for you, and to help with anything you have issues or questions on.

 

[hpexar]

Not to knock the OP's experience, but @Hostwinds has been great to me so far. Top notch service, great product, and support has been helpful. My 2 cents. (Not a paid actor.)

 

[Zoltan66]

How long does it average take to answer a ticket? it's almost over 24h and still no answer. the life chat also does not work (for me)

 

[Nozge]

Good to know!
Thanks for sharing such useful informations.

 

[cashmoney2009]

had the same issues with them a few years back, server keep crashing non stop asked for a refund didn't get one

 

[Rodolfo Clemente]

I just want my $45+8 back. the second service wasn't cancelled because you terminate my services upon filing a resolution ticket on paypal