Can you provide the text that was sent to you?
Jeff here with Shopify.
We have received the attached Trademark Infringement Notice. Shopify supports the protection of intellectual property and asks Shopify Merchants to do the same. It is our policy to respond to notices of alleged trademark infringement. Consistent with our procedures relating to assertions of intellectual property Infringement, we will proceed with taking the content listed as infringing offline in approximately one (1) business day.
If you intend to dispute the claims made in the Notice, please complete the following form,
Response to Trademark Infringement Notice. Please note that if you materially misrepresent that a product or activity is not infringing upon the trademark rights of a third party, whether in a response or otherwise, you may be liable for damages (including costs and attorneys' fees). If you are unsure whether the material infringes on third party intellectual property rights, please contact an attorney before contacting Shopify with your Response.
Upon receipt of your timely response, Shopify will provide the original Complainant with your Response.
As a reminder, we do have a repeat infringer policy. You can view this policy on our
Trademark Policy Page.
Please know that although your business is important to us, the intellectual property rights of others are also important to us. Thank you for your patience in our process.
Kind regards,
Jeff
Shopify Trust & Safety
