Permanently Closed Marketplace Sales Thread

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traffic-hunter said:
vps is shared between how much users
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VPS sharing is based on resource allocation accordingly to hosting plan

Example If 10users take 2 GB resources we can put up 8-9 users on one node if node is 20GB

If same users opt for 4gb vps plan then total users will be 4 on 5 max

We do not over sell as we we use KVM based vps where over selling is not possible
 
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Review: 1st year experience was good. But now it's not good. I'll go back to Namecheap.
 
Have found this hosting across the forum to get most cheap VPS + 12 USA IP's. Price provided is reasonable.

Slow communication with billing dept by tickets in case you need to customize order, but all other sides is ok.

VPS secure settings well configured by default.
 
I found that the support behind this company is one of the worst I have ever dealt with. They take forever to react, never read your emails but instead just reply with some templated messages. Really negative experience.
 
Xuuum said:
I found that the support behind this company is one of the worst I have ever dealt with. They take forever to react, never read your emails but instead just reply with some templated messages. Really negative experience.
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We apologize for the inconvenience caused.

can you give us the respective ticket number where you have faced this issue ?
So we can check and take rectification steps from our end.
 
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HI, Thank you for providing the ticket number. It shows your account is pending and is not being activated due to HIGH RISK showing on Maxmind. We have emailed you for ID verification and you reluctant to provide us the information.
When you send the request to get the refund it was late Friday and the refund already in process. Depending on your credit card company how long it takes to credit it back to your account.

When you said our support is the worst you have dealt with is obviously INCORRECT! you are not our customer yet!.

Xuuum said:
[Ticket ID: 851162]
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Xuuum said:
I found that the support behind this company is one of the worst I have ever dealt with. They take forever to react, never read your emails but instead just reply with some templated messages. Really negative experience.
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Confirm. Tech support reaction is fast and professional. Also, it is only one USA hosting what I have found after 4 hours of research, who provides good customization with reasonable price.
 
kvchosting said:
HI, Thank you for providing the ticket number. It shows your account is pending and is not being activated due to HIGH RISK showing on Maxmind. We have emailed you for ID verification and you reluctant to provide us the information.
When you send the request to get the refund it was late Friday and the refund already in process. Depending on your credit card company how long it takes to credit it back to your account.

When you said our support is the worst you have dealt with is obviously INCORRECT! you are not our customer yet!.
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I tried to order a VPS from your site. I paid using my credit card and completed all the information required. I then got an email from your support team who asked for additional documents due to fraud etc. It's all okay up to this, and I'm completely fine. I am not comfortable sending that kind of info, so I just replied and said please refund. I think tomorrow you replied and said that my case was forwarded to the billing department and I would soon get an email from them. I waited for several days, and then I got an email identical to the email you firstly send asking me for documents once again. How does this make sense? I went to live chat and after talking with the support he asked me to send another email. This doesn't make any sense to me. Thanks.
 
HI, We do not discuss billing matters in Live Chat. We have refunded your payment within 24 hrs after your request, we have resent you the refund confirmation. Credit Card payment will get the refund immediately as it will take few days for your financial institution to process, at this stage we are no longer in control unless you paid with Paypal, you will get the funds immediately.

Xuuum said:
I tried to order a VPS from your site. I paid using my credit card and completed all the information required. I then got an email from your support team who asked for additional documents due to fraud etc. It's all okay up to this, and I'm completely fine. I am not comfortable sending that kind of info, so I just replied and said please refund. I think tomorrow you replied and said that my case was forwarded to the billing department and I would soon get an email from them. I waited for several days, and then I got an email identical to the email you firstly send asking me for documents once again. How does this make sense? I went to live chat and after talking with the support he asked me to send another email. This doesn't make any sense to me. Thanks.
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What's your refund policies? I'm working with your support team from 15th Dec.
Your support making me sick (they respond fast) but very week at solving issues.
I'm not happy if you can't solve the issues i need to find some other provider
 
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