One of your guys ad the support canceled 2 orders, then TOOK THE MONEY FROM MY BALANCE AGAIN.
YOU DON'T TOUCH THE MONEY ON THE BALANCE! It's the rule. You can refund canceled/partial orders, but you cannot take money from my balance as you wish.
I asked the support several times to fix this. One day the say "delivered"
The day after they said "canceled"
the day after they say "refunded"
Today someone insulted me with these exact words: "are you f**king idoit or somehtngs?"
Now you have to options:
1) show me a screenshot of the views deliverer (which you did not because I can see it my self on Youtube)
2) I'm going to teach this deranged guy at the support a lesson on how to talk to the customers and why he should never touch the money on the balance of the clients.
You have 24 hours to fix this, or pp. Is that clear?