I purchased their services for facebook fan likes about every month for the last 4 months now and the service was pretty reliable. However, the last couple of times their service has had problems. I purchased 10K facebook fan likes and it never got started. A week later they refunded me after I told them, which was cool. So I ordered again (the same amount) and about 90% delivered were dropped.
I emailed their support for a refill abut 8 days ago (they have a guarantee) and they said they'd check on it -- and now nothing. I have tried my best to contact them again (support tickets, pm's, etc.), but again, nothing. I am not sure what's going on -- but they are definitely having issues because they typically answer support problems rather quickly. I'm not here to bash their services, because for the majority I have used them, they were quite good. However, in current light of the situation, I wouldn't recommend anyone using them for anything just yet until they start fixing their issues (whatever they are.)
I hope they fix the problem, because they were an outstanding service on BHW. I just hate it when support goes dark for services whenever issues arise. Regardless, I'm sure they will fix the problems -- but still, I believe people should hold off ordering for now until they fix the problems they might be having.