SharkServers
BANNED
- Jun 29, 2014
- 432
- 202
been waiting for over 14 hours for an 12$ VPS to be set up as it states on the site that setup is instant. I have created tickets with no responses and the site says 24/7 tech support and it's been this long. i feel bad leaving a bad review seeing as that is mostly all i see on here. i thought that maybe if for once i gave a site a chance that seemed like they were at least trying, that maybe 14 hours later i would come back here and leave an awesome response but that is not the case, instead i am here 14 hours later waiting for my instant service. i understand that you guys are an independent business but sheeesh at least change the support hours to when someone will ACTUALLY respond. Things i see so far? Horrible support and me losing 24$ because the first time i made an account and purchased a server, i tried to sign in right after buying it and it said the email didn't exist on their site. so i said "Ok 12$ isn't so bad to wait on so i'll just make a new account and buy another server and then when staff gets on i can just contact them and either get my $ back or get the server moved to this account" but no that was not the case. if i can just get someone to help me out on the site that would be awesome. and if service is actually good i will definitely come back here and write a good review. I trusted this host and now I'm really paying for it.
First of all, your VPS has to have a valid hostname in order for the automated provisioning to work - you entered your email address as hostname, which is not right and would never work. Also, you did not pass the fraud check so your order was cancelled and refunded.