I have been in contact with Facebook support staff. Before anyone asks, I cannot provide you with their email address because I don't
have an actual address. I contacted them through my Facebook Ad account.
Below is the email exchange.
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On Tue Aug 1, 2017 16:39:40, Matt Duncan wrote:
To Whom It May Concern;
I hope and pray this message reaches you. All of my pages have been hit with some kind of penalty, without warning or reason. I don't know what or if I have done anything wrong but all 5 of my pages now get ZERO reach no matter what web link I share, even if it's something from Fox News. Please tell me this is something you can assist me with. Why have I been penalized and what can I do to fix it? If there is anything whatsoever you can tell me or anything I can do to correct this, I will do anything and everything possible. If you can't help me, I appreciate you taking the time to read this email anyway.
Respectfully,
Matt
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On Thu, Aug 3, 2017 at 12:02 PM, Facebook wrote:
Hi Matt,
Thank you for reaching out to Facebook Ad Support! My name is Victoria and I'd be happy to assist you with why you have had Pages have been hit with a penalty. I do understand this is a major issue for you and that is why I am here to help. I want to provide as much support as I can in this instance since I understand how difficult these situations can be. I don't have much information in front of me right now, so would you be able to send me links to the Pages that have received the penalty? Could you also explain what you saw when you first noticed this? Could you send me the Ad Accounts associated with the Pages as well?
Also, do you use Business Manager for these Pages? Any other information you can provide would be much appreciated so I can get the ball rolling on this! Please send me the information as soon as you can and I'd be more than happy to give us an answer or resolution for you!
Sincerely,
Victoria
Facebook, Global Marketing Solutions
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On Thu Aug 3, 2017 10:51:24, Matt Duncan wrote:
Victoria,
First and foremost, thank you for replying, even if you are unable to assist me. This first began happening a couple of weeks ago and it only hit a couple of my small pages so I didn't pay it any mind, simply thinking it was a Facebook glitch that would soon be sorted out. Unfortunately though, on Tuesday my other 3 pages were hit as well. No warning or reason was given but all of a sudden, my posts stopped being distributed in Facebook newsfeed. Please understand I am not a spammer, but I fear the Facebook AI has branded me as a spammer for some reason. I share legitimate news articles, using reputable sources, twice per hour from my website at xxxxxxxxx
The pages that have been hit with this penalty are as follows:
https://www.facebook.com/*thepatriotnationredux*
https://www.facebook.com/*thepatriotnationpress*
https://www.facebook.com/*patriotnationmedia*
https://www.facebook.com/*dheadlines*
https://www.facebook.com/*theinformedamerican*
I am also including a screenshot so you can see exactly what is happening. As you can see in the image, the post had been on the page for 3 hours but only a single person had seen it and that is because they visited our Facebook page directly. I use the Facebook business manager with all of my pages. My Facebook Business ID is ********. My ad account ID is *********.
Victoria, I do my best to stay in Facebook's good graces so if you could please, please assist me with how to prevent this from happening I would be indebted to you. I am doing everything I can to keep my sanity. At the same time, however, I understand special concessions cannot be made simply because of the aforementioned. I truly do my best to abide by Facebook's terms and guidelines so when something like this happens, without rhyme or reason given or even so much as a date as to when the penalty will be lifted, it is very troublesome because I don't know what I did wrong or I wouldn't have done it in the first place.
I see so many other pages posting twice per hour so I have been using that as my guideline to prevent flooding the newsfeed. Additionally, I know Facebook has cracked down on clickbait headlines (understandably) so I've made sure to tailor my headlines so they won't be sensational, misleading or downright clickbait. So as you can see, I am truly confused and troubled as to why this happened and if someone can tell me where I went wrong, I assure you it *will not* happen again.
Thank you so very much for any assistance or insight you can provide.
Respectfully,
Matt
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On Fri, Aug 4, 2017, at 3:26 PM, Facebook wrote:
Hi Matt,
Thank you so much for your email. I completely understand the state you are in and that you require assistance to continue advertising here. I truly feel for you and wish I could snap my fingers to help you out with your income. Sadly, I am no genie, but I will attempt to do my best to resolve your situation! Keep a positive outlook here so we can have all the good vibes coming our way!
What I have just submitted (thanks for all the information off the bat too!) is an appeal for the Pages being taken down. I cannot guarantee that anything can come of this, but I am trying my best to figure out why this happened and provide you with the necessary information to move forward.
I should hear back from my team within 3-5 business days regarding this, and at that time I will be able to update you on the progress and let you know what we can or cannot do.
Please feel free to email me any questions or concerns you may have, as I am happy to help in any way I can!
Thanks,
Victoria
Facebook, Global Marketing Solutions
