xrumer support

hey there yesterday i purchased a new version of xrumer standard. when i start a new project it unable to generate new email id it says "unable to create email account on your IP" what should i done please help how hrefer works explain me

seriously, like the title says, is reliable service and support going out of style? is this process that once used to be and integral part of business 101 now a lost art? are my expectations unrealistic? i have paid for two copies of xrumer, installed them on two seriously decked up machines...