Xrummer Support Blows, keep your money

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in all seriousness, I'm not technically stupid. It's just the second time i've had a problem with the technical support. The first time was a normal conversation where he just stopped answering, and a friend had to help me out.

This time, my patience was much shorter because i have a client breathing down my back to make the posts, and I felt that support wasn't responsive at all.

I agree with travs, a simple...."give me a few minutes" would have been just fine for me.

First conversation with support: "So? What do you want from me"
 
I have no problems with alex on icq. As long as you take your time and act normal, like NORMAL people do.

XRUMER is the best around and sure its automatic, but the program is so large and packed with options you have to tweak it yourself.

Its not a magic spell
 
First conversation with support: "So? What do you want from me"
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If you're having a convo with a non-native English speaker, in their mind, this may very well mean "How can I help you?"
 
travs said:
and to you botmaster support, you could've at least say something like "im sorry but imma head out for like how many minutes...i promise i'll get back to you as soon as i can and we'll resolve this issue of yours. would that be okay sir? thank you for patiently waiting." you may have a very kickass product but the support represents your company or product as your very own face---your very own front. anything you say,do or show would become a very lasting impression and could definitely impact your business.
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I think u have not read attentively our conversation :) I've answered on his question just at the beginning of our talk with detailed instruction. Then i've told to read help file, course all this is described in help, and also we have on forum topic with it. Then i've got some short trouble with ICQ (sometimes it happens course of Huge list of users in it)
 
springer98 said:
If you're having a convo with a non-native English speaker, in their mind, this may very well mean "How can I help you?"
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if i am that non-native english speaker,i could have said "oops sorry...what I meant was How can I help you"

customer care is the bomb
 
btw guys...have you seen other programs as good as xrumer or much better than xrumer?

what if out of nowhere somebody came up of a similar product with better features and BETTER SUPPORT?

you see,this is why competition can be very important in businesses. not only it improves the quality of providing the need of the customer. IT"S THE SERVICE.
 
Coulda, shoulda, woulda, Travs. IF you were that non-native English speaker, how would you know to say such a thing? If you had known the difference, you would have said it in the first place. You are taking for granted that things in other countries and other cultures are the same as everywhere else and they are not.

I'm not arguing the importance of good customer relations. The innerwebs makes the planet much smaller. But there are still international and cultural differences to be taken into account.

Even in the US, there are regional differences that make doing business different from one place to the next.
 
If you sell a product, some of the people who buy it are bound to be stupid, and so you have to help the stupid people. This is the corner stone of business as we know it today :)

If stupid people don't get help, they get angwy! But if they're paying $500 maybe you have to hold their hand a little.

Oh and if it was all about russian culture they'd make you wait in line for technical support the last week of the month from 1-4pm :)
 
Anyway, the product is great. I only use the basic features, i'd love to see some vidz on the advanced features.

For the actual product, i give it an 8 of 10 because i can't figure out where to learn the advanced features

Support I give a 4.
 
springer98 said:
Coulda, shoulda, woulda, Travs. IF you were that non-native English speaker, how would you know to say such a thing? If you had known the difference, you would have said it in the first place. You are taking for granted that things in other countries and other cultures are the same as everywhere else and they are not.

I'm not arguing the importance of good customer relations. The innerwebs makes the planet much smaller. But there are still international and cultural differences to be taken into account.

Even in the US, there are regional differences that make doing business different from one place to the next.
Click to expand...

i'm just speaking from good business perspective. whichever country you're from,any business ain't good without good customer care.

peace out
 
joker790 said:
First conversation with support: "So? What do you want from me"
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Log of our first conversation in ICQ:

joker790 (12:46:08 6/10/2008)
>Authorisation request

joker790 (12:46:09 6/10/2008)
>You are added
I want to buy XRumer ASAP, please contact me

joker790 (12:46:17 6/10/2008)
hello

joker790 (12:48:16 6/10/2008)
r u there?

botmaster.support (12:48:22 6/10/2008)
hello, how can i help you?

joker790 (12:48:27 6/10/2008)
hi =)

joker790 (12:48:37 6/10/2008)
i tried the demo of your software, and I want to buy it

joker790 (12:48:51 6/10/2008)
i have just a couple of questions before i get the payment info

joker790 (12:49:02 6/10/2008)
1.** Will this get my site banned from google?

joker790 (12:49:20 6/10/2008)
2.** After I pay via Western Union, when will i get the full version?

joker790 (12:49:36 6/10/2008)
3.** It comes with a program to find forums, wikis, etc., right?

joker790 (12:49:40 6/10/2008)
that's all of the questions

joker790 (12:49:42 6/10/2008)
=)

botmaster.support (12:51:26 6/10/2008)
> 1.** Will this get my site banned from google?
sorry but i'm not google support, and I can't know this

> 2.** After I pay via Western Union, when will i get the full version?
during 20-30 minutes

> 3.** It comes with a program to find forums, wikis, etc., right?
yes. Hrefer is a parser

joker790 (12:52:42 6/10/2008)
ok, what's the payment info for western union, and what's the amount

joker790 (12:52:49 6/10/2008)
there's a discount it says on the site

joker790 (12:52:59 6/10/2008)
really though, i'm sure you know if my site will get banned

joker790 (12:53:07 6/10/2008)
do you have any advice to not get banned?

botmaster.support (12:54:39 6/10/2008)
Payment information:
************************
************************
the price is 470$ (520-50)

botmaster.support (12:56:33 6/10/2008)
> do you have any advice to not get banned?
to use Xrumer wisely, to have some ideas about black seo and your site will not be banned

joker790 (12:59:59 6/10/2008)
ok, can you point me to some forums or something about how to use Xrumer in a smart way?

joker790 (13:00:10 6/10/2008)
i will try to send the money this afternoon

botmaster.support (13:00:35 6/10/2008)
http://www.blackhatworld.com/blackhat-seo/

botmaster.support (13:00:45 6/10/2008)
this is one of good forums

joker790 (13:00:49 6/10/2008)
thanks
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Great! That's awesome that you keep your history so far back.

Anyway, I guess I shouldn't have jumped into writing such a negative post about your software even if you weren't responsive.

Everyone reading will see that you're responsive. I wanted it that way, which is why I posted the link to my BHW post in our IM conversation.

If your ICQ has problems, then ok. If not, take note to try and give the best customer support that you can. Training videos on the advanced features would be nice...I'd even pay extra for them.

If anyone wants to know if they should buy XRummer, I say yes, it really does work.

Just know that you'll probably never figure out the advanced features and support is lacking.

Fair enough?
 
Btw...there's another IM in between those that's not posted. I asked why the main site wasn't up....can you please post that one since it's the other one where I thought you weren't very nice =) The one you posted is fine, that was our first conversation. I think we've had 3.
 
So the moral of the story is this, walmart customer service isnt the best...however we still shop there cause they have good fruit.
 
joker790 said:
in all seriousness, I'm not technically stupid.
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I highly doubt that!

How can you say such when you faltered to do simplest and most basic thing in the world: to read

You order a product and solely trust on your instincts to operate it without even reading the manual and when shit happens you blame it on support? Did I mention that uploading the engine.php is on the FIRST PAGE of the HELP FILE? And how about researching first before buying? You also missed that.

Botmaster support is not the most welcoming and how-may-i-help-you-kind of customer service, but come on, you are buying an advanced blackhat tool, everyone is assumed to know the basics at least and is mature enough not to say HELLO a thousand times.

Be a smart buyer my dear

PS. by the likes of your chat messages to BotMaster, you seem to sound like a kid, are you?
 
if you're so swift, you would have actually read the IM that was posted. i've been successfully using XRummer for months and hrefer stopped working. I obviously read the help when I initially setup the program.

I have a degree in Management Information Systems, and I've been using computers for over 20 years.

I also have a very successful web design company and an SEO company with steady, repeat clients.

In addition, I'm also well versed in many black hat areas and I make a good living.

No, I'm not a kid.
 
The issue i asked to support and never got an answer was as follows: I used Hrefer and gathered a list of 300,000 plus forums. I only posted successfully to about 700 forums using XRummer. Why is the success rate so low?

Maybe someone here can help me?

Thanks
 
joker790 said:
if you're so swift, you would have actually read the IM that was posted. i've been successfully using XRummer for months and hrefer stopped working. I obviously read the help when I initially setup the program.

I have a degree in Management Information Systems, and I've been using computers for over 20 years.

I also have a very successful web design company and an SEO company with steady, repeat clients.

In addition, I'm also well versed in many black hat areas and I make a good living.

No, I'm not a kid.
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Wow! thats a huge resume'

But the funny thing is:
joker790 (12:49:02 6/10/2008)
1.** Will this get my site banned from google?
Click to expand...

Can I ask why you asked such question when you claim you have a SEO company and is well versed in MANY blackhat areas? Dont you think your logic, experience and expertise(?) alone should have already answered your own question?

You said have been using Xrumer for months, then how the hell did you NOT KNOW what and where the engine.php is?

Lastly, when you said "i hope you lose sales asshole", was this because of your MATURITY and MIS degree?
 
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