WTF is going on? Major Issue with DM's not showing.

has anyone ever had issues with their DM’s before?

this is very weird… and it stressing me out because its for my work!

for example - here is conversation between me and a person, im a photographer so i asked the standard questions, to then i found it odd since they did not reply, after a week i sent a message and they responded - see below from MY end.







and on their end - this is what they sent







like what? this is happening to more than just one person too. AND it’s not device related, as i’ve tried checking my DM’s on both my laptop, PC and iPhone. it does not show that response on all my devices, however on the other users end, it does.

here is another example on my end - (i have scribbled over confidential information







and below you will see the same exact conversation on their end.







exact same issue, this is the only two in which i’ve found so far, and it could be many more, i have tried deleting the app, (not sure how that would help as it’s also got the same issue on other devices.

EDIT: changed image sizes

i’m not sure what to do, hence the post on here. Does anyone have any idea wtf is going on?

no one has any knowledge at all?

If you have a business account on facebook, you can contact their customer support. Response time is around 5-15minutes, they will fill the report and pass it to someone to fix the issue. Here is the link: https://business.facebook.com/business/help/

1. Click "Business Pages"
2. Click "Chat with a representative"
3. Fill the form
4. Chat with the customer support